Fulfillment Domain¶

Manage picking shipping pickup returns and exchanges.

At a Glance¶

	Count
Business Objects	8
Capabilities	4
Processes	9
Events	42
APIs	7
Validation Rules	9

Object Relationships¶

erDiagram
    DELIVERY_SLOT }o--|| FULFILLMENT_ORDER : "belongs-to"
    FULFILLMENT_ORDER ||..|| SHIPMENT : "results-in"
    PICKING_TASK }o--|| FULFILLMENT_ORDER : "belongs-to"
    SHIPMENT_LINE }o--|| SHIPMENT : "belongs-to"
    SHIPMENT }o--|| FULFILLMENT_ORDER : "derives-from"
    SHIPMENT ||--o{ SHIPMENT_LINE : "contains"

Business Objects¶

Object	Classification	Description
◈ Delivery Slot `delivery-slot`	`entity`	A time-bounded window during which a customer's order can be delivered to a nominated addr…
⬡ Exchange `exchange`	`aggregate-root`	Exchange request and execution record for replacing returned merchandise with alternative …
⬡ Fulfillment Order `fulfillment-order`	`aggregate-root`	Fulfillment-oriented grouping derived from an order for execution.
⬡ Picking Task `picking-task`	`aggregate-root`	An instruction to locate and collect specific items from a location to fulfil an order.
⬡ Return `return`	`aggregate-root`	Return request and execution record for merchandise or order value moving back from a cust…
⬡ Service Order `service-order`	`aggregate-root`	Customer commitment for repair, installation, maintenance, or other service associated wit…
⬡ Shipment `shipment`	`aggregate-root`	Fulfillment movement or collection unit used to complete customer delivery or pickup.
◈ Shipment Line `shipment-line`	`entity`	Line-level item entry within a shipment.

Capabilities¶

Capability	Archetype	Outcome
Returns Management `returns-management`	`management`	Customer returns can be requested, authorised, received, inspected and processed…
Exchange Management `exchange-management`	`management`	Product exchanges can be requested, authorised and processed within the return a…
Service Order Management `service-order-management`	`management`	Service and repair commitments can be created, scheduled, fulfilled, and tracked…
Fulfillment Execution `fulfillment-execution`	`operational`	Orders can be picked, packed, shipped, delivered and collected through the physi…

Events¶

Created (8):
ReturnRequested ExchangeRequested RefundCreated ReturnCreated ShipmentCreated RefundInitiated PickingTaskCreated ServiceOrderCreated

Transitioned (32):
PickingStarted PickingCompleted ShipmentPacked ShipmentDispatched ShipmentDelivered ReturnAuthorized ReturnReceived ReturnInspected ReturnAccepted ReturnApproved ReturnRejected ReturnDispatched ReturnRefunded ReturnExchanged ExchangeAuthorized ExchangeCompleted AddressValidated FulfillmentOrderDispatched DeliverySlotReserved DeliverySlotConfirmed DeliverySlotReleased DeliverySlotExpired RefundCancelled ExchangeValidated ExchangeRefused ExchangeStarted ExchangeBalanceSettled ExchangeCompleted ExchangeCancelled PickingTaskCompleted ServiceOrderScheduled ServiceOrderCompleted

Updated (2):
ExchangeBalanceRequired ShipmentLabelGenerated

Processes¶

BOPIS bopis — A customer can place an order online and collect it from a physical store on the
Endless Aisle endless-aisle — A store associate can sell items not physically present in-store and fulfil them
Ship From Store ship-from-store — Store stock can be used to pick, pack and ship online orders directly to the cus
Ship To Store ship-to-store — Warehouse or supplier stock can be transferred to a store and made available for
Reserve and Collect reserve-and-collect — Customers can reserve items online and collect them in store without full paymen
BORIS boris — A customer can return an online order at any physical store and receive a refund
Return Anywhere return-anywhere — Customers can return items to any store or channel regardless of the original pu
Exchange Anywhere exchange-anywhere — Customers can exchange items at any store regardless of the original purchase ch
Service and Repair Management service-and-repair-management — A service or repair commitment associated with a customer order is created, sche

APIs¶

Endpoint	Method	Service	Capability
`/fulfillment/orders/{id}`	GET	`track-order`	`fulfillment-execution`
`/fulfillment/orders/{id}/dispatch`	POST	`ship-order`	`fulfillment-execution`
`/returns`	POST	`request-return`	`returns-management`
`/picking-orders`	POST	`generate-picking`	`fulfillment-execution`
`/picking-orders/{id}/status`	PUT	`confirm-picking`	`fulfillment-execution`
`/shipments/{id}/tracking`	GET	`track-order`	`fulfillment-execution`
`/shipments/{id}/label`	POST	`ship-order`	`fulfillment-execution`

Applications¶

SIM sim (system of record)
WMS wms (system of record)
FMS fms (system of record)
POS pos (system of engagement)
Associate Workspace associate-workspace (system of engagement)
Service Management System service-management-system (system of record)
Carrier Platform carrier-platform (platform)

Validation Rules¶

Rule	Type	Applies To	Severity
`bopis-requires-store-inventory`	`pre-condition`	`bopis`	`invariant`
`bopis-requires-channel`	`pre-condition`	`bopis`	`invariant`
`ship-from-store-requires-routed-order`	`pre-condition`	`ship-from-store`	`invariant`
`ship-to-store-requires-routed-order`	`pre-condition`	`ship-to-store`	`invariant`
`reserve-and-collect-requires-reservation`	`pre-condition`	`reserve-and-collect`	`invariant`
`boris-requires-order-with-items`	`pre-condition`	`boris`	`invariant`
`return-anywhere-requires-return-window`	`pre-condition`	`return-anywhere`	`constraint`
`exchange-anywhere-requires-closed-order`	`pre-condition`	`exchange-anywhere`	`invariant`
`endless-aisle-requires-active-channel`	`pre-condition`	`endless-aisle`	`invariant`

Semantic Constraints¶

Constraint	Type	Rule
`fulfillment-order-belongs-to-order`	`association`	A Fulfillment Order must be derived from exactly one Order. Fulfillmen…
`shipment-references-address`	`association`	A Shipment must have exactly one delivery Address. Fulfillment without…
`shipment-has-lines`	`association`	A Shipment must contain at least one Shipment Line. An empty shipment …
`picking-task-belongs-to-fulfillment-order`	`association`	A Picking Task must belong to exactly one Fulfillment Order.
`return-belongs-to-order`	`association`	A Return must reference the original Order it relates to.
`exchange-belongs-to-order`	`association`	An Exchange must reference the original Order it is replacing.
`shipment-in-fulfillment-domain`	`domain-containment`	The Shipment Business Object is owned by the Fulfillment domain.
`return-refund-requires-inspection`	`lifecycle-gate`	A return cannot be refunded without inspection. Inspection determines …
`return-cannot-reopen-rejected`	`lifecycle-gate`	A rejected return cannot be re-approved in the same return lifecycle. …

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