Unified Commerce Assessment Framework¶

Purpose¶

The UC-BoK Assessment Framework enables an organisation to:

1. Measure current Unified Commerce maturity across 24 capabilities
2. Identify priority gaps using strategic importance weighting
3. Build a capability-driven investment roadmap
4. Track progress over time

How to Use¶

Step 1 — Score Each Capability¶

For each of the 24 capabilities, assign a maturity level (0–4) using the descriptors and assessment questions in the Maturity Model.

Step 2 — Calculate Domain Scores¶

Average the capability scores within each domain to produce a domain-level maturity score.

Step 3 — Calculate the UC Maturity Index (UCMI)¶

Weight the capability scores by strategic importance:

UCMI = Σ(score × weight) / Σ(weight)

UCMI ranges from 0.0 (not started) to 4.0 (fully optimised).

Step 4 — Identify Priority Gaps¶

Flag capabilities where: - importance = critical AND current-level < 3 - importance = high AND current-level < 2

These are blocking gaps that should be addressed before other investments.

Step 5 — Build Roadmap¶

Prioritise investments using: impact × gap size

priority-score = importance-weight × (3 - current-level)

Maturity Model Reference¶

→ Full Maturity Model with descriptors and assessment questions

Interpretation Guide¶