Service Order Lifecycle¶

Governs repair, installation, maintenance, and other service commitments linked to a customer order.

Object: service-order · States: 5 · Transitions: 3

State Diagram¶

flowchart LR

    %% ── classDef palette ─────────────────────────────────────
    classDef stInit  fill:#0d9488,stroke:#0f766e,color:#fff,font-weight:bold
    classDef stNorm  fill:#3b82f6,stroke:#2563eb,color:#fff
    classDef stOk    fill:#16a34a,stroke:#15803d,color:#fff,font-weight:bold
    classDef stFail  fill:#dc2626,stroke:#b91c1c,color:#fff,font-weight:bold
    classDef stHold  fill:#d97706,stroke:#b45309,color:#fff

    %% ── nodes ───────────────────────────────────────────────
    created(["Created"])
    scheduled["Scheduled"]
    in_service["In Service"]
    completed[["Completed"]]
    cancelled[["Cancelled"]]

    %% ── transitions ─────────────────────────────────
    created -->|"service-order-scheduled"| scheduled
    scheduled -->|"service-order-scheduled"| in_service
    in_service -->|"service-order-completed"| completed

    %% ── class assignments ───────────────────────────
    class created stInit
    class scheduled,in_service stNorm
    class completed stOk
    class cancelled stFail

States¶

State	Label	Description	Initial	Terminal
`created`	Created	Service commitment is created and awaits scheduling.	✓
`scheduled`	Scheduled	Service appointment, resource, or service window is committed.
`in-service`	In Service	Service execution is underway.
`completed`	Completed	Service completion and outcome are verified.		✓
`cancelled`	Cancelled	Service commitment was cancelled under applicable policy.		✓

Transitions¶

From	To	Trigger	Guards
`created`	`scheduled`	`service-order-scheduled`	Eligible service type; customer contact; and agreed service window are present.
`scheduled`	`in-service`	`service-order-scheduled`	Assigned resource has accepted the service commitment.
`in-service`	`completed`	`service-order-completed`	Verified completion outcome is recorded.