Associate Workspace¶
System Of Engagement Associate Mobile Workspace
Mobile associate-facing workspace that composes POS, clienteling, inventory, fulfilment, and guided-selling capabilities without becoming the authoritative owner of customer, order, payment, or inventory records.
At a Glance¶
| Count | |
|---|---|
| Capabilities Implemented | 4 |
| Business Objects Managed | 1 |
| APIs Exposed | 0 |
| Processes Supported | 0 |
| Events | 25 |
Domains¶
customer commerce fulfillment
Architecture Context¶
graph LR
ASSOCIATE_WORKSPACE["Associate Workspace\nSystem Of Engagement"]
GUIDED_SELLING(("Guided Selling"))
ASSOCIATE_WORKSPACE --> GUIDED_SELLING
CLIENTELING(("Clienteling"))
ASSOCIATE_WORKSPACE --> CLIENTELING
CHECKOUT(("Checkout"))
ASSOCIATE_WORKSPACE --> CHECKOUT
FULFILLMENT_EXECUTION(("Fulfillment Execution"))
ASSOCIATE_WORKSPACE --> FULFILLMENT_EXECUTION
style ASSOCIATE_WORKSPACE fill:#1e88e5,color:#fff,stroke:#1565c0Capabilities Implemented¶
| Capability | Archetype | Outcome |
|---|---|---|
Guided Selling guided-selling |
engagement |
Associates can deliver explainable, context-aware recommendations that improve t… |
Clienteling clienteling |
engagement |
Store associates can access customer history and record personalised interaction… |
Checkout checkout |
operational |
A basket can be converted into a confirmed order by applying promotions, totals … |
Fulfillment Execution fulfillment-execution |
operational |
Orders can be picked, packed, shipped, delivered and collected through the physi… |
Business Objects Managed¶
| Object | Classification | Domain |
|---|---|---|
⬡ Decision Record decision-record |
aggregate-root |
customer |
Events¶
Created (5):
ClientelingSessionCreated ClientelingInteractionRecorded ShipmentCreated PickingTaskCreated RecommendationGenerated
Transitioned (16):
BasketCheckedOut BasketCheckoutStarted PickingStarted PickingCompleted ShipmentPacked ShipmentDispatched ShipmentDelivered AddressValidated FulfillmentOrderDispatched DeliverySlotReserved DeliverySlotConfirmed DeliverySlotReleased DeliverySlotExpired CheckoutStarted CheckoutCancelled PickingTaskCompleted
Updated (4):
CustomerProfileViewed CustomerInteractionLogged ShipmentLabelGenerated RecommendationResponded