⚙️ UC-BoK Business Process Catalog
Canonical Business Processes formalised under the Process Ontology (ONT-008).
A Business Process is a cross-domain, temporal, named orchestration of Capabilities
that delivers a complete end-to-end business outcome spanning multiple domain boundaries.
Overview
Classification
Count
👤 engagement
2
📦 fulfilment
3
🔷 management
9
🔄 post-sale
4
💳 transactional
8
Total 26
💳 Transactional Processes
Process
Trigger
Key Domains
Outcome
Checkout customer-action
customer, commerce, pricing, promotion
A confirmed order is created with payment authorised, promotions applied and loy…
BOPIS customer-action
customer, commerce, order, inventory
A customer can place an order online and collect it from a physical store on the…
Endless Aisle associate-action
customer, commerce, inventory, order
A store associate can sell items not physically present in-store and fulfil them…
Clienteling Sale associate-action
customer, commerce, order, payment
A store associate can complete a personalised assisted sale using customer histo…
Voucher Redemption customer-action
customer, commerce, promotion, payment
A customer can redeem a gift voucher or store credit as full or partial payment …
Self-Checkout customer-action
commerce, order, inventory, payment
A customer can scan, bag, and pay for items independently at a self-service term…
Scan and Go customer-action
commerce, order, payment, store
Customer completes payment on their device or at an exit terminal without queuin…
Subscription Renewal scheduled
commerce, payment, order, inventory
A subscription is renewed automatically, a new order is generated, payment is ca…
📦 Fulfilment Processes
Process
Trigger
Key Domains
Outcome
Ship From Store domain-event
order, inventory, fulfillment, payment
Store stock can be used to pick, pack and ship online orders directly to the cus…
Ship To Store domain-event
order, inventory, fulfillment, store
Warehouse or supplier stock can be transferred to a store and made available for…
Reserve and Collect customer-action
customer, commerce, inventory, fulfillment
Customers can reserve items online and collect them in store without full paymen…
🔄 Post-Sale Processes
Process
Trigger
Key Domains
Outcome
BORIS customer-action
customer, order, fulfillment, payment
A customer can return an online order at any physical store and receive a refund…
Return Anywhere customer-action
customer, order, fulfillment, payment
Customers can return items to any store or channel regardless of the original pu…
Exchange Anywhere customer-action
customer, order, fulfillment, inventory
Customers can exchange items at any store regardless of the original purchase ch…
Service and Repair Management customer-action
fulfillment, order, customer, payment
A service or repair commitment associated with a customer order is created, sche…
👤 Engagement Processes
Process
Trigger
Key Domains
Outcome
Loyalty Enrollment customer-action
customer, loyalty
A customer can join a loyalty programme and immediately start earning points and…
Customer Registration customer-action
customer, loyalty
A new customer can create a verified identity profile that enables personalised …