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🔷 Loyalty Tier Upgrade

Field Value
Process ID loyalty-tier-upgrade
Classification 🔷 management
Trigger ⚡ domain-event
Outcome A loyalty member's tier is evaluated after a qualifying purchase and upgraded if threshold is met, with immediate benefit recalculation.

Domains Involved

⭐ loyalty 👤 customer

Capabilities Orchestrated

ONT-008: This process orchestrates the following capabilities across domain boundaries.

Capability Domain
Loyalty ⭐ loyalty
Loyalty Management ⭐ loyalty
Customer Profile 👤 customer

Trigger Event: loyalty-points-earned — Loyalty points were awarded to a member account following a completed purchase, updating the balance.

Applications

Services

  • calculate-points
  • issue-points
  • manage-loyalty-tiers
  • manage-accrual-rules
  • manage-member-lifecycle
  • retrieve-customer-profile

Business Objects

  • customer
  • loyalty-account
  • loyalty-transaction
  • promotion

Part of the UC-BoK Business Process Catalog · All Processes · Process Graph · Graph Catalog