🔄 Service and Repair Management¶
| Field | Value |
|---|---|
| Process ID | service-and-repair-management |
| Classification | 🔄 post-sale |
| Trigger | 🛒 customer-action |
| Outcome | A service or repair commitment associated with a customer order is created, scheduled, completed, and visible through the unified customer service journey. |
Domains Involved¶
📦 fulfillment 📋 order 👤 customer 💳 payment
Capabilities Orchestrated¶
ONT-008: This process orchestrates the following capabilities across domain boundaries.
| Capability | Domain |
|---|---|
| Service Order Management | 📦 fulfillment |
| Order Management | 📋 order |
| Customer Profile | 👤 customer |
| Payment Processing | 💳 payment |
Applications¶
Services¶
create-service-orderschedule-service-ordercomplete-service-ordertrack-order
Business Objects¶
service-orderordercustomerpayment
Part of the UC-BoK Business Process Catalog · All Processes · Process Graph · Graph Catalog