Order Management¶

management order

Orders can be created, validated, confirmed, modified, tracked and closed through their full lifecycle.

Maintains the authoritative lifecycle of every customer order from creation through closure. Manages order states (created, confirmed, in-fulfilment, shipped, delivered, closed, cancelled), supports modification and cancellation within policy constraints, and provides the order record that fulfilment, payment capture, and customer service capabilities depend upon.

Overview¶


ID	`order-management`
Domain	order
Classification	`management`
Actors	`customer`, `customer-service-agent`, `system`
Services	7
Events	7
Processes	11
Applications	2

Services¶

ID	Name	Description
`create-order`	Create Order	Creates a new order record from a checked-out basket, assigning an order ID and setting the initial order state.
`validate-order`	Validate Order	Validates an order against business rules (stock, pricing, address, payment) before confirmation.
`confirm-order`	Confirm Order	Confirms a validated order, transitioning it to confirmed state and triggering fulfilment initiation.
`modify-order`	Modify Order	Applies an allowed modification to an in-flight order (quantity change, address update) within policy constraints.
`cancel-order`	Cancel Order	Cancels an order, triggering inventory release, payment void or refund, and customer notification.
`track-order`	Track Order	Returns the current fulfilment status and tracking events for an order or shipment.
`close-order`	Close Order	Closes a fully fulfilled and settled order, archiving it and releasing any residual holds.

Events Emitted¶

Event	Subject	Description
`basket-converted`	``	The basket was successfully converted into a confirmed order.
`order-created`	``	A new order was created from a converted basket or direct entry.
`order-validated`	``	The order passed all validation checks covering stock, payment, and address.
`order-confirmed`	``	The order was confirmed and acknowledged; fulfillment can begin.
`order-modified`	``	One or more order lines or attributes were updated after order creation.
`order-cancelled`	``	The order was cancelled before fulfillment completion.
`order-closed`	``	The order lifecycle reached its terminal closed state after all obligations were met.

Processes¶

Process	Name	Classification
`checkout`	Checkout	transactional
`bopis`	BOPIS	transactional
`endless-aisle`	Endless Aisle	transactional
`clienteling-sale`	Clienteling Sale	transactional
`boris`	BORIS	post-sale
`return-anywhere`	Return Anywhere	post-sale
`exchange-anywhere`	Exchange Anywhere	post-sale
`subscription-renewal`	Subscription Renewal	transactional
`decision-review-and-execution`	Decision Review and Execution	management
`service-and-repair-management`	Service and Repair Management	post-sale
`retail-media-attribution`	Retail Media Attribution	management

Applications¶

Application	Name	Tier
`oms`	OMS
`ecommerce-platform`	eCommerce Platform

Lifecycle¶

Lifecycle	States	ID
Fulfillment Order Lifecycle	9 states	fulfillment-order-lifecycle
Order Lifecycle	7 states	order-lifecycle
Purchase Order Lifecycle	8 states	purchase-order-lifecycle
Service Order Lifecycle	5 states	service-order-lifecycle

Metrics & KPIs¶

Metric	Alias	Unit	Direction
Gross Merchandise Value	GMV	currency	↑

Touchpoints¶

Touchpoint	Type
💻 Web Store	Digital
💻 Mobile App	Digital
🏪 Self-Service Kiosk	Physical
💻 Third-Party Marketplace	Digital
🤝 Call Centre / Customer Service	Assisted
🏪 Clienteling Tablet	Physical
💻 Social Commerce	Digital
💻 Partner / B2B API	Digital

Validation Rules¶

Rule	Type	Applies To	Severity
`checkout-requires-active-basket`	`pre-condition`	`checkout`	invariant
`checkout-requires-active-product`	`pre-condition`	`checkout`	invariant
`bopis-requires-store-inventory`	`pre-condition`	`bopis`	invariant
`bopis-requires-channel`	`pre-condition`	`bopis`	invariant
`boris-requires-order-with-items`	`pre-condition`	`boris`	invariant
`return-anywhere-requires-return-window`	`pre-condition`	`return-anywhere`	constraint
`exchange-anywhere-requires-closed-order`	`pre-condition`	`exchange-anywhere`	invariant
`endless-aisle-requires-active-channel`	`pre-condition`	`endless-aisle`	invariant
`retail-media-requires-consent-aware-audience`	`pre-condition`	`retail-media-attribution`	invariant
`close-order-requires-fulfillment-complete`	`pre-condition`	`close-order`	invariant
`checkout-creates-order`	`post-condition`	`checkout`	invariant
`checkout-clears-basket`	`post-condition`	`checkout`	invariant