Service Management System¶

System Of Record Service and Repair Management System

Authoritative system for service, repair, installation, and maintenance order lifecycle coordination linked to customer product orders.

At a Glance¶

	Count
Capabilities Implemented	1
Business Objects Managed	1
APIs Exposed	0
Processes Supported	1
Events	3

Domains¶

fulfillment order

Architecture Context¶

graph LR
    SERVICE_MANAGEMENT_SYSTEM["Service Management System\nSystem Of Record"]
    SERVICE_ORDER_MANAGEMENT(("Service Order Management"))
    SERVICE_MANAGEMENT_SYSTEM --> SERVICE_ORDER_MANAGEMENT
    style SERVICE_MANAGEMENT_SYSTEM fill:#1e88e5,color:#fff,stroke:#1565c0

Capabilities Implemented¶

Capability	Archetype	Outcome
Service Order Management `service-order-management`	`management`	Service and repair commitments can be created, scheduled, fulfilled, and tracked…

Business Objects Managed¶

Object	Classification	Domain
⬡ Service Order `service-order`	`aggregate-root`	fulfillment

Processes Supported¶

Service and Repair Management service-and-repair-management — A service or repair commitment associated with a customer order is cre

Events¶

Created (1):
ServiceOrderCreated

Transitioned (2):
ServiceOrderScheduled ServiceOrderCompleted

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