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Ship From Store — Operational Experience

End-to-end human journey for Ship From Store.
Modelled using the UC-BoK Experience Model (SPEC-016 / ADR-016).

Journeys

Journey Actor Touchpoint Channel Tasks Type
Ship from Store — Pick Operator Journey Store Associate mobile-device mobile-in-store 6 Happy path
Ship from Store — Store Manager Exception Journey Store Manager back-office-workstation back-office 2 Variant of ship-from-store-pick-operator

End-to-End Sequence

Happy-path flow across all actors.

sequenceDiagram
    participant store_associate as Store Associate

    store_associate->>SYS: Receive SFS Notification
    SYS-->>store_associate: SfsOrderAssigned
    store_associate->>SYS: Locate SFS Items
    SYS-->>store_associate: SfsItemsLocated
    store_associate->>SYS: Pick SFS Items
    SYS-->>store_associate: SfsItemsPicked
    store_associate->>SYS: Pack SFS Order
    SYS-->>store_associate: SfsOrderPacked
    store_associate->>SYS: Print Shipping Label
    SYS-->>store_associate: ShippingLabelPrinted
    store_associate->>SYS: Hand Off to Carrier
    SYS-->>store_associate: ShipmentHandedToCarrier

Ship from Store — Pick Operator Journey

Store fulfillment journey for picking, packing, labelling, and handing shipped orders to the carrier.
Actor Store Associate
Touchpoint mobile-device
Channel mobile-in-store
Precondition —
Postcondition —

👁️ Step 1 — Receive SFS Notification

Store associate receives a ship-from-store pick task on their device showing the order reference, promised ship date, and items to collect from store stock.

Direction Business Objects
Input order, picking-task
Output picking-task

Capabilities: fulfillment-execution store-operations

Events: SfsOrderAssigned

Interactions:

# Interaction Type Input Output Event
1 Open Assigned Pick Task 🔔 notify order picking-task SfsOrderAssigned ←
2 Review Order Lines and SLA ✅ confirm order picking-task SfsOrderAssigned

🔍 Step 2 — Locate SFS Items

Store associate reviews the pick path and shelf locations so the correct items can be located on the shop floor or in the stock room.

Direction Business Objects
Input picking-task, inventory
Output inventory, picking-task

Capabilities: inventory-visibility fulfillment-execution

Events: SfsItemsLocated

Interactions:

# Interaction Type Input Output Event
1 View Shelf Location 🔎 search picking-task inventory —
2 Confirm Item Location ✅ confirm picking-task inventory SfsItemsLocated

⚙️ Step 3 — Pick SFS Items

Store associate picks each allocated unit from store inventory, scanning items to confirm the correct SKU and quantity.

Direction Business Objects
Input picking-task, inventory
Output picking-task

Capabilities: fulfillment-execution store-inventory

Events: SfsItemsPicked

Interactions:

# Interaction Type Input Output Event
1 Review Pick Quantities 👁️ review picking-task picking-task —
2 Scan Picked Item ⚙️ execute picking-task picking-task SfsItemsPicked

⚙️ Step 4 — Pack SFS Order

Store associate packs the picked items in branded packaging, adds packing documentation, and prepares the parcel for dispatch.

Direction Business Objects
Input picking-task, order, shipment
Output shipment

Capabilities: fulfillment-execution order-management

Events: SfsOrderPacked

Interactions:

# Interaction Type Input Output Event
1 Review Packing Instructions 👁️ review picking-task shipment —
2 Pack and Seal Parcel ⚙️ execute picking-task shipment SfsOrderPacked

📢 Step 5 — Print Shipping Label

Store associate prints the carrier shipping label with AWB details and attaches it to the packed parcel.

Direction Business Objects
Input shipment, order
Output shipment

Capabilities: fulfillment-execution order-management

Events: ShippingLabelPrinted

Interactions:

# Interaction Type Input Output Event
1 Review Carrier Label Details 🔔 notify shipment shipment ShippingLabelPrinted ←
2 Print AWB Label ✅ confirm shipment shipment ShippingLabelPrinted

🤝 Step 6 — Hand Off to Carrier

Store associate hands the labelled parcel to the carrier and the system records the shipment as dispatched from store.

Direction Business Objects
Input shipment, store
Output shipment

Capabilities: fulfillment-execution store-operations

Events: ShipmentHandedToCarrier

Interactions:

# Interaction Type Input Output Event
1 Verify Carrier Collection ✅ verify shipment shipment —
2 Transfer Parcel to Carrier 🤝 handoff shipment shipment ShipmentHandedToCarrier

Ship from Store — Store Manager Exception Journey

Exception journey for reviewing unfulfillable ship-from-store orders and approving reroute or cancellation.
Actor Store Manager
Touchpoint back-office-workstation
Channel back-office
Precondition —
Postcondition —

👁️ Step 1 — Review Unfulfillable SFS Order

Store manager reviews a ship-from-store exception when stock cannot be picked as allocated because the item is missing, damaged, or otherwise unavailable.

Direction Business Objects
Input order, inventory, picking-task
Output order

Capabilities: store-operations inventory-visibility

Events: SfsExceptionReviewed

Interactions:

# Interaction Type Input Output Event
1 Open Fulfilment Exception 👁️ review order order —
2 Review Exception Details ✅ confirm order order SfsExceptionReviewed

🔑 Step 2 — Authorise Reroute or Cancel SFS

Store manager authorises rerouting the order to another fulfilment node or cancelling the shipment when store fulfilment cannot proceed.

Direction Business Objects
Input order, shipment
Output order, shipment

Capabilities: order-orchestration store-operations

Events: SfsExceptionResolved

Interactions:

# Interaction Type Input Output Event
1 Review Resolution Options 👁️ review order order —
2 Approve Reroute or Cancellation 🔑 auth order order SfsExceptionResolved

EXP-SHIPFROMSTORE — Ship From Store Operational Experience — UC-BoK v0.9-alpha