📦 Return Processing Time¶

Alias: RPT Domain: Fulfillment · Category: Efficiency · Unit: Days · Direction: ↓ Lower is better

Average time from return initiation to refund or exchange completion. Critical for customer satisfaction; regulatory requirements in some markets.

Formula¶

Avg(refund_issued_timestamp − return_requested_timestamp)

Dimension	Values
Capabilities	`returns-management` · `payment-processing`
Business Objects	`return` · `payment`
Lifecycles	`return-lifecycle` · `payment-lifecycle`
Tags	`returns` `refund` `CX`