intelligence customer
Material automated decisions can be proposed, reviewed, overridden, executed, and audited.
Produces governed recommendations and automations for commerce workflows. Records purpose, evidence, policy, confidence, human approval or override, and execution outcome so that automated decisions remain auditable and do not become the system of record for customer, order, payment, or inventory data.
ID decision-intelligence
Domain customer
Classification intelligence
Actors store-associate, store-manager, operations-manager, system
Services 4
Events 4
Processes 1
Applications 1
ID
Name
Description
propose-decisionPropose Decision
Records a candidate automated decision with purpose, evidence summary, confidence, policy reference, and proposed action.
approve-decisionApprove Decision
Records authorised human or policy approval for a proposed decision before execution when review is required.
override-decisionOverride Decision
Records a human override or rejection of a proposed automated decision with accountable actor and rationale.
execute-decisionExecute Decision
Records execution of an approved decision and a reference to the authoritative system action that applied the outcome.
Event
Type
Subject
Description
decision-proposed``
A governed decision proposal was recorded with evidence, policy, confidence, and intended action.
decision-approved``
A decision proposal was approved by an authorised reviewer or applicable automation policy.
decision-overridden``
A decision proposal was rejected or overridden by an accountable actor with a recorded rationale.
decision-executed``
An approved decision was executed by the appropriate authoritative system and recorded for audit.
Application
Name
Tier
decision-intelligence-serviceDecision Intelligence Service