Retail Taxonomy¶

Purpose¶

This document defines the official terminology adopted by UC-BoK.

Every term used throughout the framework SHALL comply with these definitions.

Whenever possible, definitions are business-oriented and vendor-neutral.

Taxonomy Structure¶

The taxonomy is organized into the following categories:

1. Enterprise
2. Customer
3. Commerce
4. Order
5. Fulfillment
6. Inventory
7. Pricing
8. Promotions
9. Loyalty
10. Payment
11. Store
12. Product
13. Architecture

Enterprise¶

Retail Enterprise¶

An organization whose primary business consists of selling products or services to consumers through one or more sales channels.

Channel¶

A commercial interaction point through which customers purchase products or services.

Touchpoint¶

Any interaction between a customer and the retailer.

A touchpoint does not necessarily support transactions.

Customer¶

Customer¶

A person or organization purchasing products or services.

Customer Identity¶

The unique representation of a customer across all channels.

Customer Profile¶

The collection of customer information maintained by the retailer.

Customer Journey¶

The sequence of interactions between a customer and the retailer before, during and after a purchase.

Commerce¶

Commerce¶

The business activity of selling products or services.

Unified Commerce¶

A retail operating model in which business capabilities, customer information, inventory, orders and fulfillment are managed consistently across every channel.

Omnichannel¶

A customer experience strategy that integrates multiple channels.

Unlike Unified Commerce, Omnichannel does not necessarily imply shared business capabilities or shared systems.

Order¶

Order¶

A formal request from a customer to purchase one or more products or services.

Basket¶

The temporary collection of items selected before an order is submitted.

Reservation¶

A temporary allocation of inventory without transferring ownership.

Allocation¶

The assignment of available inventory to satisfy an order.

Split Order¶

A customer order fulfilled through multiple shipments or locations.

Fulfillment¶

Fulfillment¶

The process of delivering purchased products to customers.

Click & Collect¶

A fulfillment process where products purchased online are collected by the customer in a physical store.

Ship From Store¶

A fulfillment process where inventory located in a store is used to satisfy an order.

Ship To Store¶

A fulfillment process where products are shipped to a store for customer collection.

Return¶

The process through which ownership of purchased products is transferred back to the retailer.

Inventory¶

Inventory¶

The quantity of products available within the retail network.

Available To Promise (ATP)¶

The quantity of inventory that can be committed to future orders.

Inventory Visibility¶

The capability to determine inventory availability across all locations.

Stock Location¶

A physical or logical place where inventory is stored.

Pricing¶

Price¶

The monetary value assigned to a product or service.

Price List¶

A collection of prices applicable to one or more customers or channels.

Promotions¶

Promotion¶

A temporary commercial rule modifying the selling conditions of one or more products.

Coupon¶

A promotional entitlement redeemable by a customer.

Voucher¶

A monetary or promotional value redeemable against future purchases.

Loyalty¶

Loyalty Program¶

A business program rewarding repeat customer interactions.

Reward¶

A benefit granted to customers through loyalty participation.

Points¶

A virtual currency accumulated through loyalty activities.

Payment¶

Payment¶

The transfer of funds from the customer to the retailer.

Authorization¶

The confirmation that a payment instrument may be charged.

Settlement¶

The financial process transferring funds to the retailer.

Store¶

Store¶

A physical retail location.

Within Unified Commerce, a store may simultaneously act as:

• Sales Channel
• Fulfillment Center
• Return Center
• Inventory Location
• Customer Service Point

Product¶

Product¶

A commercial item offered for sale.

SKU¶

The smallest sellable inventory unit uniquely identified by the retailer.

Catalog¶

The structured collection of products offered by the retailer.

Architecture¶

Business Capability¶

What the business does.

Business Process¶

How the business executes a capability.

Application Capability¶

A software responsibility supporting one or more business processes.

Application Component¶

A deployable software system implementing one or more application capabilities.

Domain Event¶

A significant business occurrence within a business domain.

API¶

A contract exposing business capabilities to external consumers.

Normative Terms¶

Within UC-BoK the following terminology is normative:

References¶

• UCBOK-000 — Project Overview
• UCBOK-001 — Meta Model
• UCBOK-002 — Unified Commerce Principles