Applications¶

applications:
  # ── Systems of Record ───────────────────────────────────────────────────────
  - id: oms
    name: OMS
    full_name: Order Management System
    classification: system-of-record
    description: Authoritative system for order lifecycle coordination across all channels and fulfilment paths.
    implements:
      - order-management
      - order-orchestration
    domains: [order, fulfillment, inventory]

  - id: sim
    name: SIM
    full_name: Store Inventory Management
    classification: system-of-record
    description: Authoritative system for in-store stock levels, picking execution and store fulfilment operations.
    implements:
      - store-inventory
      - fulfillment-execution
    domains: [inventory, fulfillment]

  - id: loyalty-platform
    name: Loyalty Platform
    full_name: Loyalty Platform
    classification: system-of-record
    description: Authoritative system for loyalty programme membership, points accrual and benefits management.
    implements:
      - loyalty
      - loyalty-management
    domains: [loyalty, customer]

  - id: wms
    name: WMS
    full_name: Warehouse Management System
    classification: system-of-record
    description: Authoritative system for warehouse-level inventory allocation, pick-pack-ship and stock movements.
    implements:
      - inventory-allocation
      - fulfillment-execution
      - store-inventory
    domains: [inventory, fulfillment]

  - id: fms
    name: FMS
    full_name: Fulfillment Management System
    classification: system-of-record
    description: Orchestrates multi-node fulfillment execution including dispatch, picking confirmation, shipment tracking and returns processing. API layer above WMS for unified fulfillment control.
    implements:
      - fulfillment-execution
      - returns-management
      - exchange-management
    domains: [fulfillment]

  # ── Systems of Engagement ───────────────────────────────────────────────────
  - id: pos
    name: POS
    full_name: Point of Sale
    classification: system-of-engagement
    description: In-store transactional interface for sales, returns, exchanges and payments by store associates and customers.
    implements:
      - customer-identity
      - basket-management
      - checkout
      - payment-processing
      - fulfillment-execution
      - returns-management
      - store-operations
    domains: [customer, commerce, payment, fulfillment, store]

  - id: ecommerce-platform
    name: eCommerce Platform
    full_name: eCommerce Platform
    classification: system-of-engagement
    description: Online customer-facing channel for browsing, basket building, checkout and order placement.
    implements:
      - customer-identity
      - basket-management
      - checkout
      - order-management
      - catalogue-management
      - channel-management
      - subscription-management
    domains: [customer, commerce, order]

  - id: clienteling-app
    name: Clienteling App
    full_name: Clienteling Application
    classification: system-of-engagement
    description: Associate-facing application for customer history consultation, personalised sales and session recording.
    implements:
      - customer-profile
      - clienteling
      - basket-management
    domains: [customer, commerce]

  - id: associate-workspace
    name: Associate Workspace
    full_name: Associate Mobile Workspace
    classification: system-of-engagement
    description: >
      Mobile associate-facing workspace that composes POS, clienteling, inventory,
      fulfilment, and guided-selling capabilities without becoming the authoritative
      owner of customer, order, payment, or inventory records.
    implements:
      - guided-selling
      - clienteling
      - checkout
      - fulfillment-execution
    domains: [customer, commerce, fulfillment]

  # ── Systems of Intelligence ─────────────────────────────────────────────────
  - id: inventory-service
    name: Inventory Service
    full_name: Distributed Inventory Service
    classification: system-of-intelligence
    description: Real-time inventory visibility, ATP calculation, reservation and allocation service across all locations.
    implements:
      - inventory-visibility
      - inventory-reservation
      - inventory-allocation
    domains: [inventory]

  - id: crm
    name: CRM
    full_name: Customer Relationship Management
    classification: system-of-intelligence
    description: Customer profile enrichment, segmentation, clienteling history, engagement analytics and customer consent management.
    implements:
      - customer-profile
      - customer-segmentation
      - clienteling
      - customer-consent
    domains: [customer]

  - id: promotion-engine
    name: Promotion Engine
    full_name: Promotion Engine
    classification: system-of-intelligence
    description: Promotion evaluation, coupon validation, voucher lifecycle and pricing rule application.
    implements:
      - promotions
      - voucher-management
      - pricing
    domains: [promotion, pricing, commerce]

  - id: decision-intelligence-service
    name: Decision Intelligence Service
    full_name: Governed Decision Intelligence Service
    classification: system-of-intelligence
    description: >
      Produces auditable recommendations and controlled automations while retaining
      source-of-record ownership in CRM, OMS, SIM, payment, and promotion systems.
    implements:
      - decision-intelligence
      - guided-selling
    domains: [customer]

  - id: social-intelligence-service
    name: Social Intelligence Service
    full_name: Social and Feedback Intelligence Service
    classification: system-of-intelligence
    description: >
      Aggregates consent-aware feedback and social signals into governed sentiment
      insights for customer experience and service improvement.
    implements:
      - social-intelligence
    domains: [customer]

  - id: loss-prevention-service
    name: Loss Prevention Service
    full_name: Loss Prevention and Anomaly Management Service
    classification: system-of-intelligence
    description: >
      Correlates item-identification and transaction anomaly evidence into auditable
      loss-prevention cases and applies authorised interventions.
    implements:
      - automated-item-identification
      - loss-prevention
    domains: [inventory, store]

  - id: service-management-system
    name: Service Management System
    full_name: Service and Repair Management System
    classification: system-of-record
    description: >
      Authoritative system for service, repair, installation, and maintenance order
      lifecycle coordination linked to customer product orders.
    implements:
      - service-order-management
    domains: [fulfillment, order]

  - id: retail-media-platform
    name: Retail Media Platform
    full_name: Retail Media Management Platform
    classification: system-of-intelligence
    description: >
      Activates consent-aware sponsored offers and records closed-loop exposure and
      conversion attribution without replacing pricing or core promotion ownership.
    implements:
      - retail-media-management
    domains: [promotion, customer]

  # ── Platforms ───────────────────────────────────────────────────────────────
  - id: payment-hub
    name: Payment Hub
    full_name: Payment Hub
    classification: platform
    description: Shared payment processing platform for authorisation, capture, void, refund and settlement across all channels.
    implements:
      - payment-processing
    domains: [payment]

  - id: carrier-platform
    name: Carrier Platform
    full_name: Carrier Platform
    classification: platform
    description: Integration platform for carrier shipment dispatch, tracking and delivery confirmation.
    implements:
      - fulfillment-execution
    domains: [fulfillment]