FMS¶

System Of Record Fulfillment Management System

Orchestrates multi-node fulfillment execution including dispatch, picking confirmation, shipment tracking and returns processing. API layer above WMS for unified fulfillment control.

At a Glance¶

	Count
Capabilities Implemented	3
Business Objects Managed	1
APIs Exposed	3
Processes Supported	0
Events	39

Domains¶

fulfillment

Architecture Context¶

graph LR
    FMS["FMS\nSystem Of Record"]
    FULFILLMENT_EXECUTION(("Fulfillment Execution"))
    FMS --> FULFILLMENT_EXECUTION
    RETURNS_MANAGEMENT(("Returns Management"))
    FMS --> RETURNS_MANAGEMENT
    EXCHANGE_MANAGEMENT(("Exchange Management"))
    FMS --> EXCHANGE_MANAGEMENT
    style FMS fill:#1e88e5,color:#fff,stroke:#1565c0

Capabilities Implemented¶

Capability	Archetype	Outcome
Fulfillment Execution `fulfillment-execution`	`operational`	Orders can be picked, packed, shipped, delivered and collected through the physi…
Returns Management `returns-management`	`management`	Customer returns can be requested, authorised, received, inspected and processed…
Exchange Management `exchange-management`	`management`	Product exchanges can be requested, authorised and processed within the return a…

APIs Exposed¶

Endpoint	Method	Service	Capability
`/fulfillment/orders/{id}`	GET	`track-order`	`fulfillment-execution`
`/fulfillment/orders/{id}/dispatch`	POST	`ship-order`	`fulfillment-execution`
`/returns`	POST	`request-return`	`returns-management`

Business Objects Managed¶

Object	Classification	Domain
◈ Delivery Slot `delivery-slot`	`entity`	fulfillment

Events¶

Created (7):
ReturnRequested ExchangeRequested RefundCreated ReturnCreated ShipmentCreated RefundInitiated PickingTaskCreated

Transitioned (30):
PickingStarted PickingCompleted ShipmentPacked ShipmentDispatched ShipmentDelivered ReturnAuthorized ReturnReceived ReturnInspected ReturnAccepted ReturnApproved ReturnRejected ReturnDispatched ReturnRefunded ReturnExchanged ExchangeAuthorized ExchangeCompleted AddressValidated FulfillmentOrderDispatched DeliverySlotReserved DeliverySlotConfirmed DeliverySlotReleased DeliverySlotExpired RefundCancelled ExchangeValidated ExchangeRefused ExchangeStarted ExchangeBalanceSettled ExchangeCompleted ExchangeCancelled PickingTaskCompleted

Updated (2):
ExchangeBalanceRequired ShipmentLabelGenerated

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