Reserve and Collect · R&C / Pay on Collection¶

Customer reserves stock online for in-store collection without paying at the time of reservation. The store prepares the item, holds it for the agreed window, and completes payment only when the customer arrives at point of sale.

⚙️ Step-by-Step Flow¶

⚡ Event Sequence¶

basket-created → basket-updated → inventory-reserved → basket-checkout-started → order-created → order-confirmed → basket-converted → fulfillment-order-created → picking-started → picking-completed → payment-authorized → payment-captured → fulfillment-order-dispatched → order-closed

🔄 Lifecycles Involved¶

• basket-lifecycle
• basket-line-lifecycle
• order-lifecycle
• payment-lifecycle
• fulfillment-order-lifecycle
• till-session-lifecycle

🧩 Capabilities Required¶

🖥️ Application Coverage¶

Applications that implement the capabilities required by this scenario.

📊 Readiness by Profile¶

Capability readiness across assessment profiles.

✅ Preconditions¶

• Selected store supports reservation holding and customer collection
• Product stock is visible and reservable at the store
• Customer can receive reservation confirmation and expiry reminders
• POS can retrieve reservation orders for payment at collection time

🎯 Success Criteria¶

• Stock is held without requiring pre-payment
• Reserved item is staged before the customer arrives within the agreed window
• Payment is collected at POS without recreating the basket manually
• Reservation expires cleanly if uncollected and stock is released correctly

⚠️ Failure Modes¶

• Reservation hold expires before customer arrival and stock is released
• Item cannot be found during store picking despite reservation success
• Customer declines purchase at collection, requiring release of stock
• POS cannot retrieve reservation order, delaying payment and handover

UCMI Requirements¶

Minimum UCMI Score: 2.4

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