🗺️ Reference Tier 2 Non-food Retailer — Capability Heat Map¶
Vertical: Tier 2 Non-food and Softline Retail | Date: 2026-07-18
Color scale: 🟢 at target | 🟡 gap = 1 | 🔴 gap ≥ 2 | ⬜ not assessed
🗺️ Reference Tier 2 Non-food Retailer — Capability Heat Map
At target
Gap = 1
Gap ≥ 2
Not assessed
🛒 Commerce
Basket ManagementLevel 3 / MVP 3✓ at target
CheckoutLevel 3 / MVP 3✓ at target
Catalogue ManagementLevel 3 / MVP 4gap: 1
Channel ManagementLevel 2 / MVP 2✓ at target
Subscription Management—not assessed
👤 Customer
Customer IdentityLevel 3 / MVP 4gap: 1
Customer ProfileLevel 2 / MVP 2✓ at target
Customer ConsentLevel 3 / MVP 2✓ at target
Customer SegmentationLevel 2 / MVP 1✓ at target
ClientelingLevel 2 / MVP 2✓ at target
Guided SellingLevel 1 / MVP 2gap: 1
Decision IntelligenceLevel 1 / MVP 2gap: 1
Social IntelligenceLevel 1 / MVP 1✓ at target
📦 Fulfillment
Fulfillment ExecutionLevel 3 / MVP 3✓ at target
Returns ManagementLevel 3 / MVP 2✓ at target
Exchange Management—not assessed
Service Order ManagementLevel 1 / MVP 2gap: 1
🏭 Inventory
Inventory VisibilityLevel 2 / MVP 3gap: 1
Inventory ReservationLevel 2 / MVP 2✓ at target
Inventory AllocationLevel 3 / MVP 4gap: 1
Store InventoryLevel 3 / MVP 2✓ at target
Automated Item IdentificationLevel 1 / MVP 2gap: 1
⭐ Loyalty
LoyaltyLevel 3 / MVP 2✓ at target
Loyalty Management—not assessed
🛍️ Order
Order ManagementLevel 3 / MVP 3✓ at target
Order OrchestrationLevel 2 / MVP 2✓ at target
💳 Payment
Payment ProcessingLevel 3 / MVP 3✓ at target
🏷️ Pricing
PricingLevel 3 / MVP 2✓ at target
🎁 Promotion
PromotionsLevel 3 / MVP 2✓ at target
Voucher Management—not assessed
Retail Media ManagementLevel 1 / MVP 2gap: 1
🏪 Store Operations
Store OperationsLevel 3 / MVP 3✓ at target
Loss PreventionLevel 1 / MVP 2gap: 1