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🔄 Return Anywhere

Field Value
Process ID return-anywhere
Classification 🔄 post-sale
Trigger 🛒 customer-action
Outcome Customers can return items to any store or channel regardless of the original purchase channel.

Domains Involved

👤 customer 📋 order 📦 fulfillment 💳 payment 🏪 store

Capabilities Orchestrated

ONT-008: This process orchestrates the following capabilities across domain boundaries.

Capability Domain
Order Management 📋 order
Returns Management 📦 fulfillment
Payment Processing 💳 payment

Applications

Services

  • track-order
  • request-return
  • authorize-return
  • receive-return
  • refund-payment

Business Objects

  • customer
  • order
  • return
  • payment
  • store

Part of the UC-BoK Business Process Catalog · All Processes · Process Graph · Graph Catalog