🌐 Web Store¶

Browser-based e-commerce website (desktop and mobile web). The primary digital owned channel. Fully self-service — customer browses, transacts, and manages their account without associate assistance.

Type: Digital · Ownership: Owned · Protocol: REST · Deployment: cloud-native
Actors: customer

Capabilities Supported¶

• catalogue-management
• basket-management
• checkout
• order-management
• customer-identity
• customer-profile
• customer-consent
• payment-processing
• promotions
• pricing
• loyalty
• voucher-management
• inventory-visibility
• returns-management
• subscription-management

Supported Processes¶

• checkout
• bopis
• ship-to-store
• endless-aisle
• return-anywhere
• exchange-anywhere
• loyalty-enrollment
• customer-registration

Events Produced¶

• basket-created
• basket-updated
• basket-checkout-started
• basket-converted
• order-created
• payment-authorized
• payment-captured
• customer-registered
• customer-identified
• loyalty-member-enrolled