Social Intelligence Service¶
System Of Intelligence Social and Feedback Intelligence Service
Aggregates consent-aware feedback and social signals into governed sentiment insights for customer experience and service improvement.
At a Glance¶
| Count | |
|---|---|
| Capabilities Implemented | 1 |
| Business Objects Managed | 1 |
| APIs Exposed | 0 |
| Processes Supported | 0 |
| Events | 1 |
Domains¶
customer
Architecture Context¶
graph LR
SOCIAL_INTELLIGENCE_SERVICE["Social Intelligence Service\nSystem Of Intelligence"]
SOCIAL_INTELLIGENCE(("Social Intelligence"))
SOCIAL_INTELLIGENCE_SERVICE --> SOCIAL_INTELLIGENCE
style SOCIAL_INTELLIGENCE_SERVICE fill:#1e88e5,color:#fff,stroke:#1565c0Capabilities Implemented¶
| Capability | Archetype | Outcome |
|---|---|---|
Social Intelligence social-intelligence |
intelligence |
Consent-aware sentiment and engagement insights can inform customer experience d… |
Business Objects Managed¶
| Object | Classification | Domain |
|---|---|---|
⬡ Sentiment Insight sentiment-insight |
aggregate-root |
customer |
Events¶
Created (1):
SentimentInsightProduced