Business Processes¶

A Business Process in UC-BoK is an end-to-end sequence of capabilities and services that delivers a measurable outcome to a customer or business actor. Each process spans multiple domains and is formally modelled in catalogs/processes.yaml.

PROC-001 Ontology¶

Processes are classified into four archetypes:

Archetype	Purpose	Trigger
Transactional	Create a commercial commitment — order confirmed and payment authorised	Customer or associate action
Fulfilment	Execute the physical movement of goods	Domain event (e.g. `order-routed`)
Post-Sale	Resolve post-delivery actions — returns, exchanges, refunds	Customer or associate action
Engagement	Build or deepen the customer relationship	Customer action

Each process entry specifies:

classification — archetype (above)
trigger / trigger-event — what initiates the process
outcome — measurable business result
capabilities — UC-BoK capabilities involved (cross-referenced to capabilities.yaml)
domains — domain boundary coverage
applications — application archetypes required

Process Catalog¶

Browse the complete catalog with rich card layout and Source YAML:

Open Process Catalog

Or navigate directly to an individual process in the left sidebar.