Loyalty Platform¶

System Of Record

Authoritative system for loyalty programme membership, points accrual and benefits management.

At a Glance¶

	Count
Capabilities Implemented	2
Business Objects Managed	1
APIs Exposed	3
Processes Supported	3
Events	11

Domains¶

loyalty customer

Architecture Context¶

graph LR
    LOYALTY_PLATFORM["Loyalty Platform\nSystem Of Record"]
    LOYALTY(("Loyalty"))
    LOYALTY_PLATFORM --> LOYALTY
    LOYALTY_MANAGEMENT(("Loyalty Management"))
    LOYALTY_PLATFORM --> LOYALTY_MANAGEMENT
    style LOYALTY_PLATFORM fill:#1e88e5,color:#fff,stroke:#1565c0

Capabilities Implemented¶

Capability	Archetype	Outcome
Loyalty `loyalty`	`engagement`	Members can be enrolled, earn points and benefits, and redeem rewards across cha…
Loyalty Management `loyalty-management`	`management`	The loyalty programme configuration, tier definitions, accrual rules, and member…

APIs Exposed¶

Endpoint	Method	Service	Capability
`/members/{id}/earn`	POST	`issue-points`	`loyalty`
`/members/{id}/redeem`	POST	`redeem-points`	`loyalty`
`/members/{id}/balance`	GET	`calculate-points`	`loyalty`

Business Objects Managed¶

Object	Classification	Domain
⬡ Loyalty Account `loyalty-account`	`aggregate-root`	loyalty

Processes Supported¶

Loyalty Enrollment loyalty-enrollment — A customer can join a loyalty programme and immediately start earning
Customer Registration customer-registration — A new customer can create a verified identity profile that enables per
Loyalty Tier Upgrade loyalty-tier-upgrade — A loyalty member's tier is evaluated after a qualifying purchase and u

Events¶

Created (3):
LoyaltyMemberEnrolled CustomerCommunicationSent LoyaltyCardActivated

Transitioned (2):
LoyaltyPointsIssued LoyaltyPointsRedeemed

Updated (4):
PointsIssued PointsRedeemed LoyaltyPointsAccrued LoyaltyPointsEarned

Calculated (2):
LoyaltyPointsCalculated LoyaltyBenefitsCalculated

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