Reference Tier 2 Non-food Retailer¶
UC-BoK Assessment Report¶
| Field | Value |
|---|---|
| Vertical | Tier 2 Non-food and Softline Retail |
| RA Baseline | RA-004 |
| Assessment Date | 2026-07-18 |
| Generated | 2026-07-18 |
| Target Level | 3 |
Executive Summary¶
🔵 UCMI Score: 2.54 — Advanced
Illustrative, vendor-neutral assessment profile derived from the Tier 2 non-food reference architecture. It is not an assessment of a named retailer or technology provider and must not be used as evidence of vendor capability coverage.
| Metric | Value |
|---|---|
| UCMI Score | 2.54 / 4.00 |
| Maturity Band | 🔵 Advanced |
| Capabilities at Target | 0 / 29 |
| Active Gaps | 29 (0 critical) |
| Scenarios Ready Now | 15 / 21 |
| Implementation Phases | 4 |
Domain Strength Matrix¶
| Domain | Maturity | Score | Strength |
|---|---|---|---|
| 💳 Payment | ████████░░ |
3.00 / 4.00 | Strong |
| ⭐ Loyalty | ████████░░ |
3.00 / 4.00 | Strong |
| 🏷️ Pricing | ████████░░ |
3.00 / 4.00 | Strong |
| 🛒 Commerce | ███████░░░ |
2.75 / 4.00 | Moderate |
| 📋 Order | ██████░░░░ |
2.50 / 4.00 | Moderate |
| 📦 Fulfillment | ██████░░░░ |
2.33 / 4.00 | Moderate |
| 🏭 Inventory | ██████░░░░ |
2.20 / 4.00 | Moderate |
| 🏪 Store | █████░░░░░ |
2.00 / 4.00 | Moderate |
| 🎁 Promotion | █████░░░░░ |
2.00 / 4.00 | Moderate |
| 👤 Customer | █████░░░░░ |
1.88 / 4.00 | Weak |
Capability Maturity Heat Map¶
| Domain | Capability | Current | Target | Gap | Priority |
|---|---|---|---|---|---|
| 🛒 commerce | Basket Management | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 🛒 commerce | Catalogue Management | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 🛒 commerce | Channel Management | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 🛒 commerce | Checkout | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 👤 customer | Clienteling | 🟧🟧⬜⬜⬜ 2 | 4 | −2 | ⚪ standard |
| 👤 customer | Customer Consent | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 👤 customer | Customer Identity | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 👤 customer | Customer Profile | 🟧🟧⬜⬜⬜ 2 | 4 | −2 | ⚪ standard |
| 👤 customer | Customer Segmentation | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 👤 customer | Decision Intelligence | 🟥⬜⬜⬜⬜ 1 | 3 | −2 | ⚪ standard |
| 👤 customer | Guided Selling | 🟥⬜⬜⬜⬜ 1 | 3 | −2 | ⚪ standard |
| 👤 customer | Social Intelligence | 🟥⬜⬜⬜⬜ 1 | 2 | −1 | ⚪ standard |
| 📦 fulfillment | Fulfillment Execution | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 📦 fulfillment | Returns Management | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 📦 fulfillment | Service Order Management | 🟥⬜⬜⬜⬜ 1 | 3 | −2 | ⚪ standard |
| 🏭 inventory | Automated Item Identification | 🟥⬜⬜⬜⬜ 1 | 3 | −2 | ⚪ standard |
| 🏭 inventory | Inventory Allocation | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 🏭 inventory | Inventory Reservation | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 🏭 inventory | Inventory Visibility | 🟧🟧⬜⬜⬜ 2 | 4 | −2 | ⚪ standard |
| 🏭 inventory | Store Inventory | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| ⭐ loyalty | Loyalty | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 📋 order | Order Management | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 📋 order | Order Orchestration | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 💳 payment | Payment Processing | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 🏷️ pricing | Pricing | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 🎁 promotion | Promotions | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 🎁 promotion | Retail Media Management | 🟥⬜⬜⬜⬜ 1 | 3 | −2 | ⚪ standard |
| 🏪 store | Loss Prevention | 🟥⬜⬜⬜⬜ 1 | 3 | −2 | ⚪ standard |
| 🏪 store | Store Operations | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
Top Priority Gaps¶
Gaps ranked by dependency impact: critical = blocks other gaps, high = has unmet dependencies.
| Priority | Capability | Current → Target | Gap | Blocks | Needs |
|---|---|---|---|---|---|
| 🔴 critical | Order Management (order) | 3 → 4 | 1 | order-orchestration, fulfillment-execution, returns-management |
payment-processing |
| 🔴 critical | Customer Identity (customer) | 3 → 4 | 1 | customer-profile, customer-consent, clienteling |
— |
| 🔴 critical | Payment Processing (payment) | 3 → 4 | 1 | checkout, order-management, returns-management |
— |
| 🔴 critical | Customer Profile (customer) | 2 → 4 | 2 | customer-segmentation, clienteling, guided-selling |
customer-identity |
| 🔴 critical | Inventory Visibility (inventory) | 2 → 4 | 2 | order-orchestration, inventory-reservation, inventory-allocation |
— |
| 🔴 critical | Customer Consent (customer) | 3 → 4 | 1 | decision-intelligence, social-intelligence, retail-media-management |
customer-identity |
| 🔴 critical | Pricing (pricing) | 3 → 4 | 1 | checkout, promotions, channel-management |
— |
| 🔴 critical | Basket Management (commerce) | 3 → 4 | 1 | checkout |
— |
| 🔴 critical | Catalogue Management (commerce) | 3 → 4 | 1 | channel-management |
— |
| 🔴 critical | Inventory Allocation (inventory) | 3 → 4 | 1 | fulfillment-execution |
inventory-reservation, inventory-visibility |
| 🔴 critical | Inventory Reservation (inventory) | 2 → 3 | 1 | inventory-allocation |
inventory-visibility |
| 🔴 critical | Loyalty (loyalty) | 3 → 4 | 1 | loyalty-management |
customer-identity |
| 🔴 critical | Returns Management (fulfillment) | 3 → 4 | 1 | exchange-management |
order-management, payment-processing |
| ⚪ normal | Automated Item Identification (inventory) | 1 → 3 | 2 | — | — |
| 🟡 high | Clienteling (customer) | 2 → 4 | 2 | — | customer-identity, customer-profile |
Implementation Roadmap¶
Phases ordered by ONT-004 capability dependency graph (topological sort). Complete each phase before starting the next.
Already Executable Today¶
- ✅ Buy Online, Pick Up In Store · BOPIS / Click & Collect
- ✅ Catalogue Publish
- ✅ Unified Omnichannel Checkout · Standard B2C Checkout / Assisted Sale
- ✅ Clienteling Sale · Assisted Sale / High-Touch Retail
- ✅ Customer Consent Update
- ✅ Customer Registration · Unified Customer Onboarding
- ✅ Price List Update
- ✅ Promotional Campaign Launch
- ✅ Reserve and Collect · R&C / Pay on Collection
- ✅ Scan and Go · Mobile POS / Queue-Free Checkout
- ✅ Self-Checkout · SCO / Customer-Operated Checkout
- ✅ Ship From Store · SFS / Store Fulfilment
- ✅ Ship To Store · STS / Click to Store
- ✅ Store Day Open
- ✅ Unified Return · Return Anywhere
Phase 1: Phase 1 (Foundations) (10 capabilities)¶
automated-item-identification(inventory)1→3basket-management(commerce)3→4catalogue-management(commerce)3→4customer-identity(customer)3→4inventory-visibility(inventory)2→4loss-prevention(store)1→3payment-processing(payment)3→4pricing(pricing)3→4store-inventory(inventory)3→4store-operations(store)3→4
Scenarios Unlocked: - 🔓 Loss Prevention Case Handling
Phase 2: Phase 2 (8 capabilities)¶
channel-management(commerce)2→3checkout(commerce)3→4customer-consent(customer)3→4customer-profile(customer)2→4inventory-reservation(inventory)2→3loyalty(loyalty)3→4order-management(order)3→4promotions(promotion)3→4
Phase 3: Phase 3 (10 capabilities)¶
clienteling(customer)2→4customer-segmentation(customer)2→3decision-intelligence(customer)1→3guided-selling(customer)1→3inventory-allocation(inventory)3→4order-orchestration(order)2→3retail-media-management(promotion)1→3returns-management(fulfillment)3→4service-order-management(fulfillment)1→3social-intelligence(customer)1→2
Scenarios Unlocked: - 🔓 Endless Aisle - 🔓 Exchange Anywhere - 🔓 Retail Media Attribution - 🔓 Service and Repair Management - 🔓 Decision Review and Execution
Phase 4: Phase 4 (1 capabilities)¶
fulfillment-execution(fulfillment)3→4
Scenario Readiness Summary¶
| Status | Scenario | Domains | Blocked By | Min UCMI |
|---|---|---|---|---|
| ✅ Ready | Buy Online, Pick Up In Store | order, fulfillment, store, payment | — | 2.5 |
| ✅ Ready | Catalogue Publish | commerce | — | 2.7 |
| ✅ Ready | Unified Omnichannel Checkout | customer, order, payment, promotion | — | 2.6 |
| ✅ Ready | Clienteling Sale | customer, order, store, payment, loyalty | — | 3.0 |
| ✅ Ready | Customer Consent Update | customer | — | 2.6 |
| ✅ Ready | Customer Registration | customer | — | 2.5 |
| ✅ Ready | Price List Update | pricing, commerce | — | 2.7 |
| ✅ Ready | Promotional Campaign Launch | promotion, pricing, commerce | — | 2.8 |
| ✅ Ready | Reserve and Collect | commerce, inventory, store, payment | — | 2.4 |
| ✅ Ready | Scan and Go | customer, order, payment, promotion, store, loyalty | — | 3.0 |
| ✅ Ready | Self-Checkout | order, payment, promotion, store | — | 2.7 |
| ✅ Ready | Ship From Store | order, fulfillment, store, payment, inventory | — | 2.5 |
| ✅ Ready | Ship To Store | order, fulfillment, store | — | 2.7 |
| ✅ Ready | Store Day Open | store, inventory | — | 2.3 |
| ✅ Ready | Unified Return | order, fulfillment, store, payment | — | 2.0 |
| 🔓 Phase 1 | Loss Prevention Case Handling | inventory, store, commerce, payment | automated-item-identification, loss-prevention |
2.5 |
| 🔓 Phase 3 | Endless Aisle | customer, order, fulfillment, payment, store | inventory-visibility, order-orchestration |
2.9 |
| 🔓 Phase 3 | Exchange Anywhere | customer, order, payment, fulfillment, store | exchange-management, inventory-reservation, order-orchestration |
3.0 |
| 🔓 Phase 3 | Retail Media Attribution | promotion, customer, order, commerce | retail-media-management |
2.5 |
| 🔓 Phase 3 | Service and Repair Management | fulfillment, order, customer, payment | service-order-management |
2.5 |
| 🔓 Phase 3 | Decision Review and Execution | customer, order, payment, inventory | decision-intelligence |
2.5 |
Recommendations¶
- Complete Phase 1 foundations (
automated-item-identification,basket-management,catalogue-management,customer-identity...) to unlock: Loss Prevention Case Handling. - Strengthen
customerdomain (avg 1.88/4.00 — lowest across all domains). Focus on quick wins within this domain before cross-domain integrations. - Target Phase 1 to unlock
Loss Prevention Case Handling— the first new scenario executable after implementing Phase 1 capabilities. - Leverage strengths in
payment,loyalty,pricing— these domains are mature and can serve as anchor points for cross-domain integration projects.
Report generated by UC-BoK Advisory Engine · v1.21.0-alpha · 2026-07-18
Source: catalogs/assessment-profiles/tier-2-nonfood-reference-2026.yaml