Scenario Catalog¶
End-to-end Unified Commerce scenarios showing how lifecycles, events, capabilities, and actors interact across the full customer journey. Each scenario maps a real retail flow to the canonical UC-BoK model.
| Scenario | Alias | Domains | Caps | Steps | Min UCMI |
|---|---|---|---|---|---|
| Buy Online, Pick Up In Store | BOPIS / Click & Collect | order, fulfillment, store, payment | 10 | 11 | 2.5 |
| Buy Online, Return In Store | BORIS / Store Return | order, store, payment, fulfillment | 6 | 7 | 2.0 |
| Catalogue Publish | — | commerce | 3 | 7 | 2.7 |
| Unified Omnichannel Checkout | Standard B2C Checkout / Assisted Sale | customer, order, payment, promotion | 6 | 10 | 2.6 |
| Clienteling Sale | Assisted Sale / High-Touch Retail | customer, order, store, payment, loyalty | 11 | 11 | 3.0 |
| Customer Consent Update | — | customer | 3 | 6 | 2.6 |
| Customer Registration | Unified Customer Onboarding | customer | 4 | 7 | 2.5 |
| Decision Review and Execution | Governed Automated Decision | customer, order, payment, inventory | 4 | 4 | 2.5 |
| Endless Aisle | Extended Catalogue / Assisted Ship-to-Home | customer, order, fulfillment, payment, store | 10 | 9 | 2.9 |
| Exchange Anywhere | Cross-Channel Exchange | customer, order, payment, fulfillment, store | 10 | 11 | 3.0 |
| Loss Prevention Case Handling | Evidence-Governed Anomaly Triage | inventory, store, commerce, payment | 4 | 4 | 2.5 |
| Loyalty Enrollment | Loyalty Sign-Up / Member Acquisition | customer, loyalty, store, order | 7 | 8 | 2.0 |
| Loyalty Tier Upgrade | — | loyalty, customer | 4 | 6 | 2.4 |
| Price List Update | — | pricing, commerce | 3 | 7 | 2.7 |
| Promotional Campaign Launch | — | promotion, pricing, commerce | 5 | 8 | 2.8 |
| Reserve and Collect | R&C / Pay on Collection | commerce, inventory, store, payment | 6 | 8 | 2.4 |
| Retail Media Attribution | Consent-Aware Sponsored Offer Attribution | promotion, customer, order, commerce | 5 | 4 | 2.5 |
| Scan and Go | Mobile POS / Queue-Free Checkout | customer, order, payment, promotion, store, loyalty | 8 | 9 | 3.0 |
| Self-Checkout | SCO / Customer-Operated Checkout | order, payment, promotion, store | 7 | 8 | 2.7 |
| Service and Repair Management | Post-Purchase Service Order | fulfillment, order, customer, payment | 4 | 4 | 2.5 |
| Ship From Store | SFS / Store Fulfilment | order, fulfillment, store, payment, inventory | 11 | 13 | 2.5 |
| Ship To Store | STS / Click to Store | order, fulfillment, store | 7 | 10 | 2.7 |
| Store Day Open | — | store, inventory | 3 | 7 | 2.3 |
| Subscription Renewal | Auto-Renewal / Recurring Commerce | commerce, payment | 4 | 8 | 2.6 |
| Unified Return | Return Anywhere | order, fulfillment, store, payment | 10 | 11 | 2.0 |
| Voucher Redemption | Gift Card / Store Credit Redemption | customer, order, payment, promotion | 6 | 7 | 2.5 |