management fulfillment
Product exchanges can be requested, authorised and processed within the return and fulfilment flow.
Enables customers to exchange a purchased product for a different size, colour, or item within the return flow. Orchestrates the linked return authorisation and replacement order creation, managing inventory reservation for the exchange item and ensuring correct payment delta handling (additional charge or refund).
ID exchange-management
Domain fulfillment
Classification management
Actors customer, store-associate, customer-service-agent, system
Services 3
Events 11
Processes 1
Applications 1
ID
Name
Description
request-exchangeRequest Exchange
Initiates an exchange request, linking a return authorisation with a replacement item selection.
authorize-exchangeAuthorize Exchange
Authorises an exchange by confirming the return is valid and the replacement item is available.
process-exchangeProcess Exchange
Completes the exchange: closes the return, creates the replacement order, and handles payment delta.
Event
Type
Subject
Description
return-exchanged``
The returned item was exchanged for a replacement; the exchange was fulfilled.
exchange-requested``
A customer submitted a request to exchange one or more items.
exchange-authorized``
The exchange request was reviewed and authorised.
exchange-completed``
The exchange was fully processed; new items were dispatched and originals received.
exchange-validated``
An Exchange request has been validated as eligible.
exchange-refused``
An Exchange request has been refused due to policy violation.
exchange-started``
Exchange processing has begun; replacement reserved.
exchange-balance-required``
A value difference between original and replacement item requires settlement.
exchange-balance-settled``
Exchange balance difference has been paid or credited.
exchange-completed``
Exchange fully completed; replacement delivered, original received.
exchange-cancelled``
Exchange cancelled by customer before replacement was dispatched.
Application
Name
Tier
fmsFMS
Rule
Type
Applies To
Severity
exchange-anywhere-requires-closed-orderpre-conditionexchange-anywhereinvariant