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🏪 Physical Store

Traditional retail store with POS terminal, store associates, and physical inventory. Primary channel for in-store service, BOPIS collection, in-store returns, and assisted selling.

Type: Physical · Ownership: Owned · Protocol: REST · Deployment: edge-hybrid
Actors: customer · store-associate · store-manager

Capabilities Supported

  • store-operations
  • checkout
  • basket-management
  • payment-processing
  • customer-identity
  • loyalty
  • voucher-management
  • promotions
  • pricing
  • returns-management
  • exchange-management
  • inventory-visibility
  • store-inventory
  • fulfillment-execution
  • clienteling

Supported Processes

  • checkout
  • bopis
  • boris
  • return-anywhere
  • exchange-anywhere
  • ship-from-store
  • clienteling-sale
  • voucher-redemption
  • self-checkout
  • scan-and-go

Events Produced

  • basket-created
  • basket-updated
  • basket-checkout-started
  • order-created
  • payment-authorized
  • payment-captured
  • return-requested
  • return-approved
  • store-day-opened
  • store-day-closed
  • customer-identified
  • inventory-adjusted