📐 Metrics Coverage by Capability
Which KPIs measure each UC capability — derived from the knowledge graph.
| Capability |
Metrics |
| Automated Item Identification |
Loss Prevention False Positive Rate |
| Basket Management |
Average Order Value, Cart Abandonment Rate, Conversion Rate, Units Per Transaction |
| Catalogue Management |
— |
| Channel Management |
— |
| Checkout |
Average Order Value, Cart Abandonment Rate, Conversion Rate, Gross Merchandise Value |
| Clienteling |
Customer Lifetime Value, Loyalty Enrollment Rate, Store Conversion Rate, Units Per Transaction |
| Customer Consent |
Sponsored Offer Attribution Coverage |
| Customer Identity |
— |
| Customer Profile |
Customer Lifetime Value, Customer Retention Rate, Net Promoter Score |
| Customer Segmentation |
— |
| Decision Intelligence |
Decision Audit Coverage, Recommendation Acceptance Rate |
| Exchange Management |
— |
| Fulfillment Execution |
BOPIS Rate, Fulfillment Cycle Time, On Time In Full, Pick Accuracy, Ship From Store Rate |
| Guided Selling |
Recommendation Acceptance Rate |
| Inventory Allocation |
Out-of-Stock Rate |
| Inventory Reservation |
— |
| Inventory Visibility |
Inventory Turnover, Out-of-Stock Rate, Sell-Through Rate, Stock Accuracy |
| Loss Prevention |
Loss Prevention False Positive Rate |
| Loyalty |
Customer Lifetime Value, Customer Retention Rate, Loyalty Enrollment Rate, Loyalty Redemption Rate |
| Loyalty Management |
— |
| Order Management |
Gross Merchandise Value |
| Order Orchestration |
BOPIS Rate, Fulfillment Cycle Time, On Time In Full, Ship From Store Rate |
| Payment Processing |
Fraud Rate, Payment Authorization Rate, Return Processing Time, Till Reconciliation Accuracy |
| Pricing |
— |
| Promotions |
Average Order Value, Units Per Transaction |
| Retail Media Management |
Sponsored Offer Attribution Coverage |
| Returns Management |
Return Processing Time, Return Rate |
| Service Order Management |
Service Order Completion SLA |
| Social Intelligence |
— |
| Store Inventory |
Inventory Turnover, Stock Accuracy |
| Store Operations |
Ship From Store Rate, Store Conversion Rate, Till Reconciliation Accuracy |
| Subscription Management |
— |
| Voucher Management |
Loyalty Redemption Rate |