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🖥️ Touchpoints Capability Map

Which capabilities are available on each UC touchpoint — derived from the knowledge graph.

Touchpoint Type Capabilities
🏪 Associate Mobile Workspace Physical Basket Management, Checkout, Clienteling, Decision Intelligence, Fulfillment Execution, Guided Selling, Inventory Visibility, Store Operations
🤝 Call Centre / Customer Service Assisted Customer Identity, Customer Profile, Exchange Management, Loyalty, Order Management, Payment Processing, Promotions, Returns Management, Voucher Management
🏪 Clienteling Tablet Physical Basket Management, Catalogue Management, Checkout, Clienteling, Customer Identity, Customer Profile, Inventory Visibility, Loyalty, Order Management
💻 Mobile App Digital Basket Management, Catalogue Management, Checkout, Clienteling, Customer Consent, Customer Identity, Customer Profile, Inventory Visibility, Loyalty, Order Management, Payment Processing, Pricing, Promotions, Returns Management, Subscription Management, Voucher Management
💻 Partner / B2B API Digital Basket Management, Catalogue Management, Checkout, Customer Identity, Inventory Visibility, Order Management, Payment Processing
🏪 Physical Store Physical Basket Management, Checkout, Clienteling, Customer Identity, Exchange Management, Fulfillment Execution, Inventory Visibility, Loyalty, Payment Processing, Pricing, Promotions, Returns Management, Store Inventory, Store Operations, Voucher Management
🏪 Self-Service Kiosk Physical Basket Management, Catalogue Management, Checkout, Customer Identity, Inventory Visibility, Loyalty, Order Management, Payment Processing, Returns Management
🏪 Smart Checkout Sensor Physical Automated Item Identification, Inventory Visibility, Loss Prevention
💻 Social Commerce Digital Catalogue Management, Inventory Visibility, Order Management, Order Orchestration, Payment Processing, Promotions
🏪 SoftPOS Device Physical Basket Management, Checkout, Customer Identity, Loyalty, Payment Processing, Promotions
💻 Third-Party Marketplace Digital Catalogue Management, Fulfillment Execution, Inventory Visibility, Order Management, Order Orchestration, Pricing, Promotions
💻 Web Store Digital Basket Management, Catalogue Management, Checkout, Customer Consent, Customer Identity, Customer Profile, Inventory Visibility, Loyalty, Order Management, Payment Processing, Pricing, Promotions, Returns Management, Subscription Management, Voucher Management