Sentiment Insight¶
aggregate-root customer
Purpose-bound, aggregated insight derived from approved customer feedback and social engagement evidence.
Business Purpose: Support customer experience improvement without turning derived sentiment into an authoritative customer profile attribute.
Identity¶
| Type | Field | Description |
|---|---|---|
global |
insight-id |
Globally unique identifier for the generated insight. |
Attributes¶
| Attribute | Description |
|---|---|
insight-id Insight ID |
Stable identifier for the insight record. |
purpose Purpose |
Approved business purpose for production and use of the insight. |
source-scope Source Scope |
Aggregated source scope and consent basis used for the insight. |
sentiment-summary Sentiment Summary |
Derived sentiment or engagement summary. |
status Status |
Current insight state. |
Lifecycle¶
produced → active → expired
Invariants¶
sentiment-insight-has-purpose— A sentiment insight must declare an approved purpose before it can be used.sentiment-insight-has-source-scope— A sentiment insight must retain source scope and consent basis metadata.
Relationships¶
| Type | Target |
|---|---|
references |
customer customer |
Events¶
| Event | Classification | Terminal |
|---|---|---|
SentimentInsightProduced |
created | — |
Used by Capabilities¶
- social-intelligence Social Intelligence
Used by Applications¶
- Social Intelligence Service
social-intelligence-service
Note
The insight is derived and purpose-limited; it does not replace customer profile data.