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Ship To Store — Operational Experience

End-to-end human journey for Ship To Store.
Modelled using the UC-BoK Experience Model (SPEC-016 / ADR-016).

Journeys

Journey Actor Touchpoint Channel Tasks Type
Ship to Store — Receiving Operator Journey Warehouse Operator warehouse-terminal warehouse 5 Happy path

End-to-End Sequence

Happy-path flow across all actors.

sequenceDiagram
    participant warehouse_operator as Warehouse Operator

    warehouse_operator->>SYS: Receive Inbound Shipment Notification
    SYS-->>warehouse_operator: InboundShipmentNotified
    warehouse_operator->>SYS: Check In Delivery Vehicle
    SYS-->>warehouse_operator: DeliveryCheckedIn
    warehouse_operator->>SYS: Scan Inbound Items
    SYS-->>warehouse_operator: InboundItemsScanned
    warehouse_operator->>SYS: Reconcile Delivery Against PO
    SYS-->>warehouse_operator: DeliveryReconciled
    warehouse_operator->>SYS: Confirm Stock Received
    SYS-->>warehouse_operator: StockReceived

Ship to Store — Receiving Operator Journey

Warehouse receiving journey for inbound store shipments from notification through stock receipt confirmation.
Actor Warehouse Operator
Touchpoint warehouse-terminal
Channel warehouse
Precondition —
Postcondition —

👁️ Step 1 — Receive Inbound Shipment Notification

Receiving operator receives advance notice that a shipment for store replenishment is arriving, including ASN or delivery note details.

Direction Business Objects
Input shipment, store
Output shipment

Capabilities: fulfillment-execution store-inventory

Events: InboundShipmentNotified

Interactions:

# Interaction Type Input Output Event
1 Open Inbound Notice 🔔 notify shipment shipment InboundShipmentNotified ←
2 Review Shipment Manifest ✅ confirm shipment shipment InboundShipmentNotified

⚙️ Step 2 — Check In Delivery Vehicle

Receiving operator checks in the delivery vehicle on arrival and records dock, driver, or manifest details for unloading.

Direction Business Objects
Input shipment, store
Output shipment

Capabilities: fulfillment-execution store-operations

Events: DeliveryCheckedIn

Interactions:

# Interaction Type Input Output Event
1 Record Vehicle Arrival 👁️ review shipment shipment —
2 Confirm Dock Check-In ⚙️ execute shipment shipment DeliveryCheckedIn

⚙️ Step 3 — Scan Inbound Items

Receiving operator scans inbound cartons or units from the shipment so the warehouse or store system can record received stock.

Direction Business Objects
Input shipment, inventory
Output inventory

Capabilities: store-inventory inventory-visibility

Events: InboundItemsScanned

Interactions:

# Interaction Type Input Output Event
1 Scan ASN or Carton Barcode 👁️ review shipment inventory —
2 Confirm Scanned Quantity ⚙️ execute shipment inventory InboundItemsScanned

✅ Step 4 — Reconcile Delivery Against PO

Receiving operator matches the delivered quantities against the purchase order or delivery note and records any shortages or overages.

Direction Business Objects
Input shipment, inventory
Output shipment

Capabilities: store-inventory inventory-visibility

Events: DeliveryReconciled

Interactions:

# Interaction Type Input Output Event
1 Compare Delivery to PO ✅ verify shipment shipment —
2 Record Variance Outcome ✅ confirm shipment shipment DeliveryReconciled

⚙️ Step 5 — Confirm Stock Received

Receiving operator confirms the received stock in the system so inventory is updated and downstream replenishment or store availability can proceed.

Direction Business Objects
Input shipment, inventory, store
Output inventory, shipment

Capabilities: store-inventory inventory-visibility

Events: StockReceived

Interactions:

# Interaction Type Input Output Event
1 Review Receiving Summary 👁️ review shipment inventory —
2 Post Received Stock ⚙️ execute shipment inventory StockReceived

EXP-SHIPTOSTORE — Ship To Store Operational Experience — UC-BoK v0.9-alpha