Metrics & KPI Catalog¶
Canonical Unified Commerce performance indicators, grouped by domain. Each metric is linked to the capabilities, business objects, and lifecycles it measures.
30 metrics across 9 domains.
🛒 Commerce¶
| KPI | Alias | Unit | Direction | Category |
|---|---|---|---|---|
| Gross Merchandise Value | GMV | currency | ↑ | Revenue |
| Average Order Value | AOV | currency | ↑ | Revenue |
| Conversion Rate | CR | percentage | ↑ | Efficiency |
| Cart Abandonment Rate | CAR | percentage | ↓ | Efficiency |
| Units Per Transaction | UPT | count | ↑ | Revenue |
📦 Fulfillment¶
| KPI | Alias | Unit | Direction | Category |
|---|---|---|---|---|
| On Time In Full | OTIF | percentage | ↑ | Quality |
| Fulfillment Cycle Time | FCT | hours | ↓ | Efficiency |
| Pick Accuracy | PA | percentage | ↑ | Quality |
| Ship From Store Rate | SFS Rate | percentage | ↑ | Efficiency |
| BOPIS Rate | Click & Collect Rate | percentage | ↑ | Efficiency |
| Return Rate | RR | percentage | ↓ | Quality |
| Return Processing Time | RPT | days | ↓ | Efficiency |
| Service Order Completion SLA | SOCSLA | percentage | ↑ | Efficiency |
🏭 Inventory¶
| KPI | Alias | Unit | Direction | Category |
|---|---|---|---|---|
| Stock Accuracy | SA | percentage | ↑ | Quality |
| Out-of-Stock Rate | OOS | percentage | ↓ | Quality |
| Inventory Turnover | ITR | ratio | ↑ | Efficiency |
| Sell-Through Rate | STR | percentage | ↑ | Efficiency |
👤 Customer¶
| KPI | Alias | Unit | Direction | Category |
|---|---|---|---|---|
| Net Promoter Score | NPS | score | ↑ | Customer |
| Customer Lifetime Value | CLV / LTV | currency | ↑ | Revenue |
| Customer Retention Rate | CRR | percentage | ↑ | Customer |
| Recommendation Acceptance Rate | RAR | percentage | ↑ | Effectiveness |
| Decision Audit Coverage | DAC | percentage | ↑ | Quality |
⭐ Loyalty¶
| KPI | Alias | Unit | Direction | Category |
|---|---|---|---|---|
| Loyalty Enrollment Rate | LER | percentage | ↑ | Customer |
| Loyalty Redemption Rate | LRedR | percentage | ↑ | Customer |
🏪 Store Operations¶
| KPI | Alias | Unit | Direction | Category |
|---|---|---|---|---|
| Store Conversion Rate | Store CR | percentage | ↑ | Efficiency |
| Till Reconciliation Accuracy | TRA | percentage | ↑ | Quality |
💳 Payment¶
| KPI | Alias | Unit | Direction | Category |
|---|---|---|---|---|
| Payment Authorization Rate | PAR | percentage | ↑ | Quality |
| Fraud Rate | FR | percentage | ↓ | Quality |
📊 Store¶
| KPI | Alias | Unit | Direction | Category |
|---|---|---|---|---|
| Loss Prevention False Positive Rate | LPFPR | percentage | ↓ | Quality |
📊 Promotion¶
| KPI | Alias | Unit | Direction | Category |
|---|---|---|---|---|
| Sponsored Offer Attribution Coverage | SOAC | percentage | ↑ | Quality |