Buy Online, Pick Up In Store · BOPIS / Click & Collect¶

Customer browses and purchases online, then collects the order from a physical store. The canonical Unified Commerce pattern that unifies digital and physical inventory, fulfillment, and in-store service.

⚙️ Step-by-Step Flow¶

⚡ Event Sequence¶

basket-updated → inventory-reserved → basket-checkout-started → payment-authorized → order-created → order-confirmed → payment-captured → basket-converted → order-routed → fulfillment-order-created → inventory-allocated → picking-started → picking-completed → shipment-packed → fulfillment-order-dispatched → order-closed

🔄 Lifecycles Involved¶

• basket-lifecycle
• basket-line-lifecycle
• order-lifecycle
• payment-lifecycle
• fulfillment-order-lifecycle
• till-session-lifecycle

🧩 Capabilities Required¶

🖥️ Application Coverage¶

Applications that implement the capabilities required by this scenario.

📊 Readiness by Profile¶

Capability readiness across assessment profiles.

✅ Preconditions¶

• Customer has account or guest checkout enabled
• Selected product is in stock at chosen store
• Store is open and accepting BOPIS orders
• Payment method accepted

🎯 Success Criteria¶

• Order fulfilled without warehouse involvement
• Customer collects within agreed window
• Inventory correctly debited from store location
• Payment captured before collection

⚠️ Failure Modes¶

• Stock unavailable at time of picking (substitution or cancellation)
• Customer does not collect within window (order cancelled, stock released)
• Payment capture failure (order on hold)

UCMI Requirements¶

Minimum UCMI Score: 2.5

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