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πŸ’³ Clienteling SaleΒΆ

Field Value
Process ID clienteling-sale
Classification πŸ’³ transactional
Trigger πŸ‘” associate-action
Outcome A store associate can complete a personalised assisted sale using customer history and loyalty profile.

Domains InvolvedΒΆ

πŸ‘€ customer πŸ›’ commerce πŸ“‹ order πŸ’³ payment ⭐ loyalty

Capabilities OrchestratedΒΆ

ONT-008: This process orchestrates the following capabilities across domain boundaries.

Capability Domain
Customer Identity πŸ‘€ customer
Clienteling πŸ‘€ customer
Basket Management πŸ›’ commerce
Order Management πŸ“‹ order
Payment Processing πŸ’³ payment

ApplicationsΒΆ

ServicesΒΆ

  • search-customer
  • retrieve-customer-history
  • create-clienteling-session
  • create-basket
  • authorize-payment
  • create-order

Business ObjectsΒΆ

  • customer
  • clienteling-session
  • basket
  • order
  • payment

Part of the UC-BoK Business Process Catalog Β· All Processes Β· Process Graph Β· Graph Catalog