CRM¶

Full Name¶

Customer Relationship Management

Domains¶

• Customer
• Loyalty

Responsibilities¶

• Customer identity management
• Customer profile management
• Consent management
• Customer engagement history
• Clienteling support

Explicit Non-Responsibilities¶

• Order lifecycle ownership
• Payment authorization
• Inventory ownership

Business Services¶

• Register Customer
• Search Customer
• Update Customer
• Merge Customer
• Retrieve Customer History

Published Events¶

• CustomerRegistered
• CustomerUpdated
• CustomerMerged
• CustomerConsentUpdated

Consumed Events¶

• OrderCompleted
• VoucherRedeemed