management promotion
Gift vouchers and store credits can be issued, validated, redeemed and cancelled.
Issues, validates, and redeems gift vouchers, e-gift cards, and store credits. Manages voucher balance, partial redemption, and expiry. Operates as a payment instrument alternative within the checkout flow and supports both digital and physical voucher formats across all channels.
ID voucher-management
Domain promotion
Classification management
Actors customer, store-associate, customer-service-agent, system
Services 4
Events 4
Processes 1
Applications 1
ID
Name
Description
issue-voucherIssue Voucher
Issues a new gift voucher or store credit with a specified value, generating a unique voucher code.
validate-voucherValidate Voucher
Validates a voucher code against balance, expiry, and channel eligibility.
redeem-voucherRedeem Voucher
Redeems a voucher for the specified amount, debiting its balance and returning the applied credit.
cancel-voucherCancel Voucher
Cancels an unused or partially used voucher, zeroing its balance and voiding the code.
Event
Type
Subject
Description
voucher-issued``
A new gift voucher or store credit was issued to a customer.
voucher-validated``
A voucher was validated as genuine and within its validity period.
voucher-redeemed``
A valid voucher was fully or partially redeemed against a transaction.
voucher-cancelled``
A voucher was cancelled and rendered invalid for future redemption.
Application
Name
Tier
promotion-enginePromotion Engine
Rule
Type
Applies To
Severity
voucher-redemption-requires-valid-voucherpre-conditionvoucher-redemptioninvariant