Acme Electronics¶

UC-BoK Assessment Report¶

Field	Value
Vertical	Specialty Retail
RA Baseline	RA-003
Assessment Date	2026-07-05
Generated	2026-07-18
Target Level	3

Executive Summary¶

🟡 UCMI Score: 2.22 — Integrated

Multi-brand consumer electronics retailer operating 120 stores across UK + DE + NL. Currently running a legacy POS with no CRM integration. eCommerce on a separate platform. Trade/Pro accounts represent 18% of revenue but are managed via spreadsheet. BOPIS launched in 2024 but fulfilment SLA is 48h (target: 2h). No FSM integration.

Metric	Value
UCMI Score	2.22 / 4.00
Maturity Band	🟡 Integrated
Capabilities at Target	1 / 25
Active Gaps	24 (0 critical)
Scenarios Ready Now	6 / 24
Implementation Phases	4

Domain Strength Matrix¶

Domain	Maturity	Score	Strength
💳 Payment	`████████░░`	3.00 / 4.00	Strong
⭐ Loyalty	`█████░░░░░`	2.00 / 4.00	Moderate
🏪 Store	`█████░░░░░`	2.00 / 4.00	Moderate
🎁 Promotion	`█████░░░░░`	2.00 / 4.00	Moderate
🏷️ Pricing	`█████░░░░░`	2.00 / 4.00	Moderate
📦 Fulfillment	`████░░░░░░`	1.67 / 4.00	Weak
📋 Order	`████░░░░░░`	1.50 / 4.00	Weak
🏭 Inventory	`████░░░░░░`	1.50 / 4.00	Weak
🛒 Commerce	`████░░░░░░`	1.40 / 4.00	Weak
👤 Customer	`███░░░░░░░`	1.20 / 4.00	Weak

Capability Maturity Heat Map¶

Domain	Capability	Current	Target	Gap	Priority
🛒 commerce	Basket Management	🟧🟧⬜⬜⬜ 2	3	−1	⚪ standard
🛒 commerce	Catalogue Management	🟧🟧⬜⬜⬜ 2	3	−1	⚪ standard
🛒 commerce	Channel Management	🟥⬜⬜⬜⬜ 1	3	−2	⚪ standard
🛒 commerce	Checkout	🟧🟧⬜⬜⬜ 2	3	−1	⚪ standard
🛒 commerce	Subscription Management	⬜⬜⬜⬜⬜ 0	2	−2	⚪ standard
👤 customer	Clienteling	🟥⬜⬜⬜⬜ 1	3	−2	⚪ standard
👤 customer	Customer Consent	🟧🟧⬜⬜⬜ 2	3	−1	⚪ standard
👤 customer	Customer Identity	🟥⬜⬜⬜⬜ 1	3	−2	⚪ standard
👤 customer	Customer Profile	🟥⬜⬜⬜⬜ 1	3	−2	⚪ standard
👤 customer	Customer Segmentation	🟥⬜⬜⬜⬜ 1	2	−1	⚪ standard
📦 fulfillment	Exchange Management	🟥⬜⬜⬜⬜ 1	2	−1	⚪ standard
📦 fulfillment	Fulfillment Execution	🟧🟧⬜⬜⬜ 2	3	−1	⚪ standard
📦 fulfillment	Returns Management	🟧🟧⬜⬜⬜ 2	3	−1	⚪ standard
🏭 inventory	Inventory Allocation	🟥⬜⬜⬜⬜ 1	2	−1	⚪ standard
🏭 inventory	Inventory Reservation	🟥⬜⬜⬜⬜ 1	3	−2	⚪ standard
🏭 inventory	Inventory Visibility	🟧🟧⬜⬜⬜ 2	3	−1	⚪ standard
🏭 inventory	Store Inventory	🟧🟧⬜⬜⬜ 2	3	−1	⚪ standard
⭐ loyalty	Loyalty	🟧🟧⬜⬜⬜ 2	3	−1	⚪ standard
📋 order	Order Management	🟧🟧⬜⬜⬜ 2	4	−2	⚪ standard
📋 order	Order Orchestration	🟥⬜⬜⬜⬜ 1	3	−2	⚪ standard
💳 payment	Payment Processing	🟨🟨🟨⬜⬜ 3	4	−1	⚪ standard
🏷️ pricing	Pricing	🟧🟧⬜⬜⬜ 2	3	−1	⚪ standard
🎁 promotion	Promotions	🟧🟧⬜⬜⬜ 2	3	−1	⚪ standard
🎁 promotion	Voucher Management	🟧🟧⬜⬜⬜ 2	2	✓	⚪ standard
🏪 store	Store Operations	🟧🟧⬜⬜⬜ 2	3	−1	⚪ standard

Top Priority Gaps¶

Gaps ranked by dependency impact: critical = blocks other gaps, high = has unmet dependencies.

Priority	Capability	Current → Target	Gap	Blocks	Needs
🔴 critical	Order Management (order)	2 → 4	2	`order-orchestration`, `fulfillment-execution`, `returns-management`	`payment-processing`
🔴 critical	Customer Identity (customer)	1 → 3	2	`customer-profile`, `customer-consent`, `clienteling`	—
🔴 critical	Payment Processing (payment)	3 → 4	1	`checkout`, `order-management`, `returns-management`	—
🔴 critical	Customer Profile (customer)	1 → 3	2	`customer-segmentation`, `clienteling`, `guided-selling`	`customer-identity`
🔴 critical	Customer Consent (customer)	2 → 3	1	`decision-intelligence`, `social-intelligence`, `retail-media-management`	`customer-identity`
🔴 critical	Inventory Visibility (inventory)	2 → 3	1	`order-orchestration`, `inventory-reservation`, `inventory-allocation`	—
🔴 critical	Pricing (pricing)	2 → 3	1	`checkout`, `promotions`, `channel-management`	—
🔴 critical	Inventory Reservation (inventory)	1 → 3	2	`inventory-allocation`	`inventory-visibility`
🔴 critical	Basket Management (commerce)	2 → 3	1	`checkout`	—
🔴 critical	Catalogue Management (commerce)	2 → 3	1	`channel-management`	—
🔴 critical	Inventory Allocation (inventory)	1 → 2	1	`fulfillment-execution`	`inventory-reservation`, `inventory-visibility`
🔴 critical	Loyalty (loyalty)	2 → 3	1	`loyalty-management`	`customer-identity`
🔴 critical	Returns Management (fulfillment)	2 → 3	1	`exchange-management`	`order-management`, `payment-processing`
🟡 high	Channel Management (commerce)	1 → 3	2	—	`catalogue-management`, `pricing`
🟡 high	Clienteling (customer)	1 → 3	2	—	`customer-identity`, `customer-profile`

Implementation Roadmap¶

Phases ordered by ONT-004 capability dependency graph (topological sort). Complete each phase before starting the next.

Already Executable Today¶

✅ Buy Online, Return In Store · BORIS / Store Return
✅ Unified Omnichannel Checkout · Standard B2C Checkout / Assisted Sale
✅ Self-Checkout · SCO / Customer-Operated Checkout
✅ Store Day Open
✅ Unified Return · Return Anywhere
✅ Voucher Redemption · Gift Card / Store Credit Redemption

Phase 1: Phase 1 (Foundations) (8 capabilities)¶

basket-management (commerce) 2→3
catalogue-management (commerce) 2→3
customer-identity (customer) 1→3
inventory-visibility (inventory) 2→3
payment-processing (payment) 3→4
pricing (pricing) 2→3
store-inventory (inventory) 2→3
store-operations (store) 2→3

Scenarios Unlocked: - 🔓 Scan and Go

Phase 2: Phase 2 (8 capabilities)¶

channel-management (commerce) 1→3
checkout (commerce) 2→3
customer-consent (customer) 2→3
customer-profile (customer) 1→3
inventory-reservation (inventory) 1→3
loyalty (loyalty) 2→3
order-management (order) 2→4
promotions (promotion) 2→3

Scenarios Unlocked: - 🔓 Reserve and Collect - 🔓 Catalogue Publish - 🔓 Customer Consent Update - 🔓 Customer Registration - 🔓 Loyalty Enrollment - 🔓 Loyalty Tier Upgrade - 🔓 Price List Update - 🔓 Service and Repair Management

Phase 3: Phase 3 (6 capabilities)¶

clienteling (customer) 1→3
customer-segmentation (customer) 1→2
inventory-allocation (inventory) 1→2
order-orchestration (order) 1→3
returns-management (fulfillment) 2→3
subscription-management (commerce) 0→2

Scenarios Unlocked: - 🔓 Buy Online, Pick Up In Store - 🔓 Ship From Store - 🔓 Ship To Store - 🔓 Subscription Renewal - 🔓 Clienteling Sale - 🔓 Endless Aisle - 🔓 Promotional Campaign Launch - 🔓 Retail Media Attribution

Phase 4: Phase 4 (2 capabilities)¶

exchange-management (fulfillment) 1→2
fulfillment-execution (fulfillment) 2→3

Scenarios Unlocked: - 🔓 Exchange Anywhere

Scenario Readiness Summary¶

Status	Scenario	Domains	Blocked By	Min UCMI
✅ Ready	Buy Online, Return In Store	order, store, payment, fulfillment	—	2.0
✅ Ready	Unified Omnichannel Checkout	customer, order, payment, promotion	—	2.6
✅ Ready	Self-Checkout	order, payment, promotion, store	—	2.7
✅ Ready	Store Day Open	store, inventory	—	2.3
✅ Ready	Unified Return	order, fulfillment, store, payment	—	2.0
✅ Ready	Voucher Redemption	customer, order, payment, promotion	—	2.5
🔓 Phase 1	Scan and Go	customer, order, payment, promotion, store, loyalty	`customer-identity`, `store-operations`	3.0
🔓 Phase 2	Reserve and Collect	commerce, inventory, store, payment	`inventory-reservation`	2.4
🔓 Phase 2	Catalogue Publish	commerce	`channel-management`	2.7
🔓 Phase 2	Customer Consent Update	customer	`customer-profile`, `customer-identity`	2.6
🔓 Phase 2	Customer Registration	customer	`customer-identity`, `customer-profile`	2.5
🔓 Phase 2	Loyalty Enrollment	customer, loyalty, store, order	`customer-identity`, `customer-profile`, `loyalty-management`	2.0
🔓 Phase 2	Loyalty Tier Upgrade	loyalty, customer	`loyalty-management`, `customer-profile`	2.4
🔓 Phase 2	Price List Update	pricing, commerce	`channel-management`	2.7
🔓 Phase 2	Service and Repair Management	fulfillment, order, customer, payment	`service-order-management`, `customer-profile`	2.5
🔓 Phase 3	Buy Online, Pick Up In Store	order, fulfillment, store, payment	`order-orchestration`, `inventory-reservation`, `inventory-allocation`	2.5
🔓 Phase 3	Ship From Store	order, fulfillment, store, payment, inventory	`order-orchestration`, `inventory-reservation`, `inventory-allocation`	2.5
🔓 Phase 3	Ship To Store	order, fulfillment, store	`order-orchestration`, `inventory-allocation`	2.7
🔓 Phase 3	Subscription Renewal	commerce, payment	`subscription-management`	2.6
🔓 Phase 3	Clienteling Sale	customer, order, store, payment, loyalty	`clienteling`, `customer-profile`, `customer-identity`	3.0
🔓 Phase 3	Endless Aisle	customer, order, fulfillment, payment, store	`customer-identity`, `clienteling`, `inventory-visibility`	2.9
🔓 Phase 3	Promotional Campaign Launch	promotion, pricing, commerce	`customer-segmentation`, `channel-management`	2.8
🔓 Phase 3	Retail Media Attribution	promotion, customer, order, commerce	`retail-media-management`, `customer-segmentation`	2.5
🔓 Phase 4	Exchange Anywhere	customer, order, payment, fulfillment, store	`returns-management`, `exchange-management`, `inventory-reservation`	3.0

Recommendations¶

Complete Phase 1 foundations (basket-management, catalogue-management, customer-identity, inventory-visibility...) to unlock: Scan and Go.
Strengthen customer domain (avg 1.20/4.00 — lowest across all domains). Focus on quick wins within this domain before cross-domain integrations.
Target Phase 1 to unlock Scan and Go — the first new scenario executable after implementing Phase 1 capabilities.
Leverage strengths in payment — these domains are mature and can serve as anchor points for cross-domain integration projects.

Report generated by UC-BoK Advisory Engine · v1.21.0-alpha · 2026-07-18 Source: catalogs/assessment-profiles/acme-electronics-2026.yaml