🔄 Lifecycle Coverage¶
All 36 lifecycles in UC-BoK with their state machine size, governing capabilities, and related KPIs.
| Lifecycle | States | Transitions | Capabilities | Metrics |
|---|---|---|---|---|
| Appointment Lifecycle | 6 | 7 | — | — |
| Basket Lifecycle | 5 | 6 | Checkout, Basket Management | Average Order Value, Cart Abandonment Rate, Conversion Rate |
| Basket Line Lifecycle | 5 | 8 | — | — |
| Catalogue Lifecycle | 7 | 10 | Catalogue Management, Channel Management | — |
| Consent Lifecycle | 5 | 8 | Customer Consent | — |
| Customer Lifecycle | 8 | 12 | Customer Segmentation, Customer Profile, Clienteling, Customer Identity | Customer Lifetime Value, Customer Retention Rate, Net Promoter Score |
| Decision Record Lifecycle | 5 | 5 | Decision Intelligence, Guided Selling | Decision Audit Coverage, Recommendation Acceptance Rate |
| Employee Lifecycle | 6 | 9 | — | — |
| Exchange Lifecycle | 7 | 8 | Exchange Management | — |
| Fulfillment Order Lifecycle | 9 | 10 | — | Fulfillment Cycle Time, On Time In Full, Pick Accuracy |
| Gift Card Lifecycle | 7 | 10 | — | — |
| Goods Receipt Lifecycle | 8 | 9 | — | — |
| Inventory Allocation Lifecycle | 6 | 8 | — | — |
| Invoice Lifecycle | 9 | 11 | — | — |
| Loss Prevention Case Lifecycle | 5 | 4 | Loss Prevention, Automated Item Identification | Loss Prevention False Positive Rate |
| Loyalty Member Lifecycle | 7 | 14 | Loyalty, Loyalty Management | Customer Retention Rate, Loyalty Enrollment Rate, Loyalty Redemption Rate |
| Order Lifecycle | 7 | 10 | Order Orchestration, Order Management | Average Order Value, Conversion Rate, Gross Merchandise Value |
| Payment Lifecycle | 7 | 7 | Checkout, Payment Processing | Fraud Rate, Payment Authorization Rate, Return Processing Time |
| Price List Lifecycle | 7 | 8 | — | — |
| Product Lifecycle | 7 | 11 | Catalogue Management | — |
| Promotion Lifecycle | 6 | 9 | Checkout, Promotions | — |
| Purchase Order Lifecycle | 8 | 10 | — | — |
| Receipt Lifecycle | 5 | 7 | — | — |
| Refund Lifecycle | 7 | 9 | — | — |
| Reservation Lifecycle | 6 | 7 | Inventory Reservation | — |
| Return Lifecycle | 8 | 9 | Returns Management | Return Processing Time, Return Rate |
| Sentiment Insight Lifecycle | 3 | 2 | Social Intelligence | — |
| Service Order Lifecycle | 5 | 3 | Service Order Management | Service Order Completion SLA |
| Shipment Lifecycle | 10 | 12 | Fulfillment Execution | On Time In Full |
| Sponsored Offer Lifecycle | 4 | 2 | Retail Media Management | Sponsored Offer Attribution Coverage |
| Stock Count Lifecycle | 7 | 8 | Inventory Visibility, Inventory Allocation, Automated Item Identification, Store Inventory | — |
| Stock Transfer Lifecycle | 9 | 11 | — | — |
| Store Day Lifecycle | 7 | 8 | Store Operations | — |
| Subscription Lifecycle | 6 | 11 | Subscription Management | — |
| Till Session Lifecycle | 6 | 8 | — | Store Conversion Rate, Till Reconciliation Accuracy |
| Voucher Lifecycle | 6 | 8 | Voucher Management | Loyalty Redemption Rate |