📦 Service Order Completion SLA¶

Alias: SOCSLA Domain: Fulfillment · Category: Efficiency · Unit: % · Direction: ↑ Higher is better

Percentage of completed service or repair orders delivered within the committed service window.

Formula¶

(Service orders completed within committed window ÷ Completed service orders) × 100

Dimension	Values
Capabilities	`service-order-management`
Business Objects	`service-order`
Lifecycles	`service-order-lifecycle`
Tags	`service` `repair` `fulfillment` `sla`