Social Intelligence¶

intelligence customer

Consent-aware sentiment and engagement insights can inform customer experience decisions without becoming customer source data.

Produces governed, aggregated insights from consented customer feedback and social interactions. Keeps source evidence and purpose separate from the customer master record and exposes insights for service and experience improvement.

Overview¶


ID	`social-intelligence`
Domain	customer
Classification	`intelligence`
Actors	`marketing-manager`, `customer-service-agent`, `data-analyst`, `system`
Services	1
Events	1
Processes	0
Applications	1

Services¶

ID	Name	Description
`produce-sentiment-insight`	Produce Sentiment Insight	Produces a purpose-bound, aggregated sentiment or engagement insight from approved feedback sources.

Events Emitted¶

Event	Type	Subject	Description
`sentiment-insight-produced`		``	A consent-aware sentiment or engagement insight was produced from approved feedback evidence.

Applications¶

Application	Name	Tier
`social-intelligence-service`	Social Intelligence Service