Loyalty Member Lifecycle¶

Models the lifecycle of a Loyalty Programme Member from enrolment through active earning and redemption, tier progression, and potential lapse or exit. Covers points management, tier recalculation, and GDPR withdrawal.

Object: loyalty-member · States: 7 · Transitions: 14

State Diagram¶

flowchart LR

    %% ── classDef palette ─────────────────────────────────────
    classDef stInit  fill:#0d9488,stroke:#0f766e,color:#fff,font-weight:bold
    classDef stNorm  fill:#3b82f6,stroke:#2563eb,color:#fff
    classDef stOk    fill:#16a34a,stroke:#15803d,color:#fff,font-weight:bold
    classDef stFail  fill:#dc2626,stroke:#b91c1c,color:#fff,font-weight:bold
    classDef stHold  fill:#d97706,stroke:#b45309,color:#fff

    %% ── nodes ───────────────────────────────────────────────
    enrolled(["Enrolled"])
    active["Active"]
    tier_upgraded["Tier Upgraded"]
    tier_downgraded["Tier Downgraded"]
    lapsed["Lapsed"]
    suspended>"Suspended"]
    withdrawn[["Withdrawn"]]

    %% ── transitions ─────────────────────────────────
    enrolled -->|"loyalty-points-issued"| active
    active -->|"loyalty-points-issued"| active
    active -->|"loyalty-points-redeemed"| active
    active -->|"loyalty-benefits-calculated"| tier_upgraded
    tier_upgraded -->|"loyalty-benefits-calculated"| active
    active -->|"loyalty-benefits-calculated"| tier_downgraded
    tier_downgraded -->|"loyalty-benefits-calculated"| active
    active -->|"loyalty-points-calculated"| lapsed
    lapsed -->|"loyalty-points-issued"| active
    lapsed -->|"loyalty-points-calculated"| withdrawn
    active -->|"customer-updated"| suspended
    suspended -->|"customer-updated"| active
    active -->|"customer-consent-revoked"| withdrawn
    enrolled -->|"customer-consent-revoked"| withdrawn

    %% ── class assignments ───────────────────────────
    class enrolled stInit
    class active,tier_upgraded,tier_downgraded,lapsed stNorm
    class suspended stHold
    class withdrawn stOk

States¶

Transitions¶