🗺️ Metro Fresh Group — Capability Heat Map¶

Vertical: Grocery / Food Retail | Date: 2026-07-10

Color scale: 🟢 at target | 🟡 gap = 1 | 🔴 gap ≥ 2 | ⬜ not assessed

At target Gap = 1 Gap ≥ 2 Not assessed

🛒 Commerce

Basket ManagementLevel 3 / MVP 4gap: 1

CheckoutLevel 3 / MVP 4gap: 1

Catalogue ManagementLevel 2 / MVP 3gap: 1

Channel ManagementLevel 1 / MVP 2gap: 1

Subscription ManagementLevel 0 / MVP 1gap: 1

👤 Customer

Customer IdentityLevel 2 / MVP 2✓ at target

Customer ProfileLevel 1 / MVP 2gap: 1

Customer ConsentLevel 1 / MVP 1✓ at target

Customer SegmentationLevel 1 / MVP 1✓ at target

ClientelingLevel 0 / MVP 0✓ at target

Guided Selling—not assessed

Decision Intelligence—not assessed

Social Intelligence—not assessed

📦 Fulfillment

Fulfillment ExecutionLevel 2 / MVP 3gap: 1

Returns ManagementLevel 1 / MVP 1✓ at target

Exchange ManagementLevel 0 / MVP 0✓ at target

Service Order Management—not assessed

🏭 Inventory

Inventory VisibilityLevel 2 / MVP 3gap: 1

Inventory ReservationLevel 2 / MVP 3gap: 1

Inventory AllocationLevel 2 / MVP 2✓ at target

Store InventoryLevel 3 / MVP 3✓ at target

Automated Item Identification—not assessed

⭐ Loyalty

LoyaltyLevel 2 / MVP 3gap: 1

Loyalty ManagementLevel 1 / MVP 1✓ at target

🛍️ Order

Order ManagementLevel 2 / MVP 3gap: 1

Order OrchestrationLevel 1 / MVP 2gap: 1

💳 Payment

Payment ProcessingLevel 4 / MVP 4✓ at target

🏷️ Pricing

PricingLevel 2 / MVP 3gap: 1

🎁 Promotion

PromotionsLevel 3 / MVP 4gap: 1

Voucher ManagementLevel 2 / MVP 2✓ at target

Retail Media Management—not assessed

🏪 Store Operations

Store OperationsLevel 3 / MVP 3✓ at target

Loss Prevention—not assessed