Unified Return · Return Anywhere¶

Customer returns an item regardless of the original purchase channel. The return may be initiated online, processed at a store, or via courier. Demonstrates the full UC-BoK return orchestration across all channels and the lifecycle cascade from return request through inspection, refund or exchange, and inventory recovery.

⚙️ Step-by-Step Flow¶

⚡ Event Sequence¶

return-requested → return-approved → shipment-packed → shipment-dispatched → shipment-delivered → return-received → return-inspected → return-accepted → payment-refunded → inventory-adjusted → return-refunded → order-closed

🔄 Lifecycles Involved¶

• return-lifecycle
• order-lifecycle
• payment-lifecycle
• shipment-lifecycle
• fulfillment-order-lifecycle
• goods-receipt-lifecycle
• stock-transfer-lifecycle

🧩 Capabilities Required¶

🖥️ Application Coverage¶

Applications that implement the capabilities required by this scenario.

📊 Readiness by Profile¶

Capability readiness across assessment profiles.

✅ Preconditions¶

• Original order exists
• Return policy allows return (window, item eligibility)
• Return channel is available (store open / courier service active)

🎯 Success Criteria¶

• Customer refunded or exchanged within SLA
• Inventory correctly recovered and graded
• Original order audit trail complete
• Return reason data captured for product quality analytics

⚠️ Failure Modes¶

• Item lost in transit (claim process, replacement or refund)
• Item fails inspection (rejection dispute)
• {'Payment reversal failure (fallback': 'store credit or manual process)'}
• Exchange item out of stock (alternatives offered)

UCMI Requirements¶

Minimum UCMI Score: 2.0

UC-BoK Scenario Catalog · All Scenarios · Scenario Catalog