eCommerce Platform¶

System Of Engagement

Online customer-facing channel for browsing, basket building, checkout and order placement.

At a Glance¶

	Count
Capabilities Implemented	7
Business Objects Managed	9
APIs Exposed	4
Processes Supported	14
Events	45

Domains¶

customer commerce order

Architecture Context¶

graph LR
    ECOMMERCE_PLATFORM["eCommerce Platform\nSystem Of Engagement"]
    CUSTOMER_IDENTITY(("Customer Identity"))
    ECOMMERCE_PLATFORM --> CUSTOMER_IDENTITY
    BASKET_MANAGEMENT(("Basket Management"))
    ECOMMERCE_PLATFORM --> BASKET_MANAGEMENT
    CHECKOUT(("Checkout"))
    ECOMMERCE_PLATFORM --> CHECKOUT
    ORDER_MANAGEMENT(("Order Management"))
    ECOMMERCE_PLATFORM --> ORDER_MANAGEMENT
    CATALOGUE_MANAGEMENT(("Catalogue Management"))
    ECOMMERCE_PLATFORM --> CATALOGUE_MANAGEMENT
    CHANNEL_MANAGEMENT(("Channel Management"))
    ECOMMERCE_PLATFORM --> CHANNEL_MANAGEMENT
    SUBSCRIPTION_MANAGEMENT(("Subscription Management"))
    ECOMMERCE_PLATFORM --> SUBSCRIPTION_MANAGEMENT
    style ECOMMERCE_PLATFORM fill:#1e88e5,color:#fff,stroke:#1565c0

Capabilities Implemented¶

Capability	Archetype	Outcome
Customer Identity `customer-identity`	`engagement`	Customers can be registered, authenticated and uniquely resolved across channels…
Basket Management `basket-management`	`operational`	Customers can build, modify and calculate a basket of intended purchases before …
Checkout `checkout`	`operational`	A basket can be converted into a confirmed order by applying promotions, totals …
Order Management `order-management`	`management`	Orders can be created, validated, confirmed, modified, tracked and closed throug…
Catalogue Management `catalogue-management`	`management`	Product catalogues can be created, enriched, published, and scoped to channels s…
Channel Management `channel-management`	`management`	Commerce channels can be configured, activated, and assigned catalogues and pric…
Subscription Management `subscription-management`	`management`	Customers can create, manage, pause and cancel recurring purchase subscriptions …

APIs Exposed¶

Endpoint	Method	Service	Capability
`/baskets`	POST	`create-basket`	`basket-management`
`/baskets/{id}/lines`	POST	`add-basket-item`	`basket-management`
`/baskets/{id}/checkout`	POST	`checkout-basket`	`checkout`
`/products/{id}`	GET	`publish-catalogue`	`catalogue-management`

Business Objects Managed¶

Object	Classification	Domain
◇ Address `address`	`value-object`	customer
⬡ Basket `basket`	`aggregate-root`	commerce
⬡ Catalogue `catalogue`	`aggregate-root`	commerce
◈ Channel `channel`	`entity`	commerce
⬡ Customer `customer`	`aggregate-root`	customer
◈ Delivery Slot `delivery-slot`	`entity`	fulfillment
⬡ Order `order`	`aggregate-root`	order
◈ Product `product`	`entity`	commerce
⬡ Subscription `subscription`	`aggregate-root`	commerce

Processes Supported¶

Checkout checkout — A confirmed order is created with payment authorised, promotions appli
BOPIS bopis — A customer can place an order online and collect it from a physical st
Voucher Redemption voucher-redemption — A customer can redeem a gift voucher or store credit as full or partia
Reserve and Collect reserve-and-collect — Customers can reserve items online and collect them in store without f
Loyalty Enrollment loyalty-enrollment — A customer can join a loyalty programme and immediately start earning
Customer Registration customer-registration — A new customer can create a verified identity profile that enables per
Scan and Go scan-and-go — Customer completes payment on their device or at an exit terminal with
Price List Update price-list-update — A new price list is published and effective prices are propagated to a
Promotional Campaign Launch promotional-campaign-launch — A promotional campaign is activated across targeted customer segments
Loyalty Tier Upgrade loyalty-tier-upgrade — A loyalty member's tier is evaluated after a qualifying purchase and u
Subscription Renewal subscription-renewal — A subscription is renewed automatically, a new order is generated, pay
Catalogue Publish catalogue-publish — A product catalogue update is validated, enriched with media assets, a
Customer Consent Update customer-consent-update — A customer's marketing and data-processing consent preferences are upd
Retail Media Attribution retail-media-attribution — A sponsored offer is activated for eligible audiences and has its appr

Events¶

Created (7):
CustomerRegistered BasketCreated OrderCreated ProductCreated SubscriptionCreated CustomerCreated BasketLineAdded

Transitioned (28):
CustomerIdentified CustomerMerged BasketCheckedOut BasketCheckoutStarted BasketConverted BasketAbandoned BasketMerged OrderValidated OrderConfirmed OrderCancelled OrderClosed ProductActivated ProductDeactivated CataloguePublished CatalogueArchived ChannelActivated ChannelDeactivated SubscriptionActivated SubscriptionRenewed SubscriptionPaused SubscriptionCancelled SubscriptionExpired CataloguePublished CatalogueUnpublished CatalogueArchived CatalogueRetired CheckoutStarted CheckoutCancelled

Updated (9):
BasketUpdated OrderModified ProductUpdated CatalogueUpdated ChannelUpdated ProductSearchPerformed CatalogueSubmitted CatalogueApproved CatalogueRejected

Calculated (1):
BasketCalculated

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