Endless Aisle · Extended Catalogue / Assisted Ship-to-Home¶

Store associate helps a customer order an item that is not physically stocked in the current store by selling from the extended catalogue and sourcing from a warehouse, another node, or a supplier. Payment is taken in-store and the item is fulfilled to the customer's home address.

⚙️ Step-by-Step Flow¶

⚡ Event Sequence¶

customer-identified → basket-created → customer-identified → inventory-checked → basket-updated → basket-updated → payment-authorized → payment-captured → order-created → order-confirmed → basket-converted → order-routed → fulfillment-order-created → inventory-allocated → shipment-packed → shipment-dispatched

🔄 Lifecycles Involved¶

• customer-lifecycle
• basket-lifecycle
• basket-line-lifecycle
• order-lifecycle
• payment-lifecycle
• fulfillment-order-lifecycle

🧩 Capabilities Required¶

🖥️ Application Coverage¶

Applications that implement the capabilities required by this scenario.

📊 Readiness by Profile¶

Capability readiness across assessment profiles.

✅ Preconditions¶

• Associate has access to assisted-sale or clienteling tools
• Extended catalogue content is published and sellable in the current channel
• Deliver-to-home fulfilment sources are active
• Customer can provide a valid delivery address and payment method

🎯 Success Criteria¶

• Customer can buy a non-stocked item without leaving the store
• Inventory source is selected from the wider network rather than local store stock
• Payment is completed in-store and order is released to fulfilment without manual rekeying
• Delivery promise is communicated before order confirmation

⚠️ Failure Modes¶

• Extended catalogue item cannot be sourced at checkout time
• Delivery address is not serviceable for the selected item or carrier method
• Assisted-sale payment terminal fails after basket is prepared
• Supplier or warehouse rejects the routed fulfilment request

UCMI Requirements¶

Minimum UCMI Score: 2.9

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