📦 On Time In Full¶

Alias: OTIF Domain: Fulfillment · Category: Quality · Unit: % · Direction: ↑ Higher is better

Percentage of orders delivered on time and with all items present and correct. The primary Unified Commerce fulfillment quality KPI, covering both warehouse and Ship From Store fulfillment.

Formula¶

(Orders delivered on time AND complete ÷ Total orders dispatched) × 100

Benchmark¶

Best-in-class: ≥95%

Related Model¶