🏪 Self-Service Kiosk¶

In-store self-service terminal. Enables customers to browse catalogue, check stock, place orders, collect BOPIS, and process simple returns without associate assistance.

Type: Physical · Ownership: Owned · Protocol: REST · Deployment: edge-hybrid
Actors: customer

Capabilities Supported¶

• catalogue-management
• basket-management
• checkout
• order-management
• customer-identity
• payment-processing
• loyalty
• inventory-visibility
• returns-management
• endless-aisle

Supported Processes¶

• checkout
• bopis
• endless-aisle
• self-checkout
• return-anywhere

Events Produced¶

• basket-created
• basket-updated
• basket-checkout-started
• order-created
• payment-authorized
• payment-captured
• customer-identified