🟡 Acme Electronics — UCMI Assessment¶

Vertical: Specialty Retail | Date: 2026-07-05 | Profile: acme-electronics-2026 | 🗺️ View Heat Map

UCMI Score¶


Score	2.22 / 4.00
Band	🟡 Integrated
Description	Core capabilities are integrated; some manual handoffs remain.
Capabilities assessed	25
At target	1 / 25

Multi-brand consumer electronics retailer operating 120 stores across UK + DE + NL. Currently running a legacy POS with no CRM integration. eCommerce on a separate platform. Trade/Pro accounts represent 18% of revenue but are managed via spreadsheet. BOPIS launched in 2024 but fulfilment SLA is 48h (target: 2h). No FSM integration.

Domain Scores¶

Domain	Progress	Score
💳 Payment	`████████░░`	3.00 / 4.00
⭐ Loyalty	`█████░░░░░`	2.00 / 4.00
🏪 Store	`█████░░░░░`	2.00 / 4.00
📊 Promotion	`█████░░░░░`	2.00 / 4.00
📊 Pricing	`█████░░░░░`	2.00 / 4.00
📦 Fulfillment	`████░░░░░░`	1.67 / 4.00
📊 Order	`████░░░░░░`	1.50 / 4.00
🏭 Inventory	`████░░░░░░`	1.50 / 4.00
🛒 Commerce	`████░░░░░░`	1.40 / 4.00
👤 Customer	`███░░░░░░░`	1.20 / 4.00

Top Priority Gaps¶

Capability	Importance	Levels
Order Management	⚪ Standard	🟠 2 → 🟢 4
Clienteling	⚪ Standard	🔴 1 → 🟡 3
Customer Profile	⚪ Standard	🔴 1 → 🟡 3
Order Orchestration	⚪ Standard	🔴 1 → 🟡 3
Inventory Reservation	⚪ Standard	🔴 1 → 🟡 3
Customer Identity	⚪ Standard	🔴 1 → 🟡 3
Channel Management	⚪ Standard	🔴 1 → 🟡 3
Subscription Management	⚪ Standard	⚫ 0 → 🟠 2
Basket Management	⚪ Standard	🟠 2 → 🟡 3
Checkout	⚪ Standard	🟠 2 → 🟡 3

Full Capability Assessment¶

🛒 Commerce¶

Capability	Current	Target	Gap	Evidence
Basket Management	🟠 2	🟡 3	+1	POS basket supports basic multi-line but no bundle/configuration rules. eCommerc…
Catalogue Management	🟠 2	🟡 3	+1	Attribute catalogue exists but no compatibility rules or bundle configuration. C…
Channel Management	🔴 1	🟡 3	+2	No distinct B2B pricing channel. Trade customers receive manual discount codes.
Checkout	🟠 2	🟡 3	+1	In-store checkout functional. No deposit payment support. Service items cannot b…
Subscription Management	⚫ 0	🟠 2	+2	Protection plans sold as one-off products, not managed as subscriptions. No rene…

👤 Customer¶

Capability	Current	Target	Gap	Evidence
Clienteling	🔴 1	🟡 3	+2	No CRM integration at POS. Associates use paper customer cards for repeat custom…
Customer Consent	🟠 2	🟡 3	+1	GDPR consent captured online. In-store consent not systematically recorded.
Customer Identity	🔴 1	🟡 3	+2	Separate IDs for in-store loyalty card, eCommerce account, and trade account.
Customer Profile	🔴 1	🟡 3	+2	Customer records exist in eCommerce but not accessible in-store. No unified prof…
Customer Segmentation	🔴 1	🟠 2	+1	Basic RFM segmentation in eCommerce analytics. Not used in-store or for pricing.

📦 Fulfillment¶

Capability	Current	Target	Gap	Evidence
Exchange Management	🔴 1	🟠 2	+1	Exchanges processed as return + new sale. No unified exchange flow.
Fulfillment Execution	🟠 2	🟡 3	+1	BOPIS operational but 48h SLA. Ship-from-store not yet deployed.
Returns Management	🟠 2	🟡 3	+1	In-store returns work. Online returns require call centre authorisation.

🏭 Inventory¶

Capability	Current	Target	Gap	Evidence
Inventory Allocation	🔴 1	🟠 2	+1	Seasonal allocation done manually in spreadsheet.
Inventory Reservation	🔴 1	🟡 3	+2	BOPIS reservations are soft holds only. Oversell incidents reported weekly.
Inventory Visibility	🟠 2	🟡 3	+1	Batch nightly sync between WMS and eCommerce. Real-time ATP not available at POS…
Store Inventory	🟠 2	🟡 3	+1	Cycle count active. Demo unit tracking via paper log.

⭐ Loyalty¶

Capability	Current	Target	Gap	Evidence
Loyalty	🟠 2	🟡 3	+1	Points programme active online only. In-store points require manual card swipe.

📊 Order¶

Capability	Current	Target	Gap	Evidence
Order Management	🟠 2	🟢 4	+2	OMS handles product orders only. Service orders tracked in a separate spreadshee…
Order Orchestration	🔴 1	🟡 3	+2	No automated routing logic. Warehouse allocation is manual.

💳 Payment¶

Capability	Current	Target	Gap	Evidence
Payment Processing	🟡 3	🟢 4	+1	Contactless, BNPL (Klarna), and gift card all operational in-store and online.

📊 Pricing¶

Capability	Current	Target	Gap	Evidence
Pricing	🟠 2	🟡 3	+1	Single price list across B2B and B2C. MAP enforcement manual.

📊 Promotion¶

Capability	Current	Target	Gap	Evidence
Promotions	🟠 2	🟡 3	+1	Promotion engine active in eCommerce. In-store promotions are hardcoded per POS …
Voucher Management	🟠 2	🟠 2	✓	Gift cards operational. No corporate/B2B gift card programme.

🏪 Store¶

Capability	Current	Target	Gap	Evidence
Store Operations	🟠 2	🟡 3	+1	Appointment booking managed via external calendar tool, not integrated with POS …