Store Operations¶

management store

Store trading days can be opened and closed and daily operational tasks can be assigned and completed.

Governs the daily operational lifecycle of a physical store location: opening and closing procedures, cash management, trading-day reconciliation, staff task assignment and completion tracking, and appointment scheduling. Provides the operational context that store inventory, fulfilment execution, and clienteling capabilities require.

Overview¶


ID	`store-operations`
Domain	store
Classification	`management`
Actors	`store-manager`, `store-associate`, `system`
Services	4
Events	19
Processes	4
Applications	1

Services¶

ID	Name	Description
`open-store-day`	Open Store Day	Opens the store trading day, recording the opening time, cash float, and initial operational state.
`close-store-day`	Close Store Day	Closes the store trading day, recording the closing cash count, daily sales summary, and any discrepancies.
`assign-store-task`	Assign Store Task	Creates and assigns an operational task (replenishment, cleaning, visual merchandising) to a store associate.
`complete-store-task`	Complete Store Task	Records the completion of an assigned store task, capturing the completion time and any notes.

Events Emitted¶

Event	Subject	Description
`store-day-opened`	``	A store opened for trading; the operational day record was created.
`store-day-closed`	``	The store's trading day was closed; end-of-day procedures were completed.
`store-task-assigned`	``	A task was assigned to a store associate or team.
`store-task-completed`	``	An assigned store task was completed and recorded as done.
`employee-activated`	``	An Employee record has been activated (onboarding complete or return from leave).
`employee-deactivated`	``	An Employee has been placed on leave or suspended.
`employee-offboarded`	``	An Employee has left the organisation; access revoked.
`employee-archived`	``	An Employee record has been archived after the legal retention period.
`receipt-issued`	``	A Receipt has been generated and delivered to the customer.
`receipt-amended`	``	A Receipt has been amended to correct commercial or fiscal data.
`receipt-voided`	``	A Receipt has been voided due to transaction reversal or payment failure.
`receipt-archived`	``	A Receipt has been moved to long-term fiscal storage.
`store-day-pre-opening-started`	``	Store day pre-opening procedures have begun.
`store-day-opened`	``	Store has opened for trading.
`store-day-closing-started`	``	End-of-day closing procedures have been initiated.
`store-day-reconciliation-started`	``	Cash reconciliation and end-of-day reporting has begun.
`store-day-closed`	``	Store day fully reconciled and closed.
`store-day-reopened`	``	Store day reopened for manager correction during reconciliation.
`store-day-exception-declared`	``	Store day closed early due to emergency or system failure.

Processes¶

Process	Name	Classification
`bopis`	BOPIS	transactional
`reserve-and-collect`	Reserve and Collect	fulfilment
`scan-and-go`	Scan and Go	transactional
`store-day-open`	Store Day Open	management

Applications¶

Application	Name	Tier
`pos`	POS

Metrics & KPIs¶

Metric	Alias	Unit	Direction
Ship From Store Rate	SFS Rate	percentage	↑
Store Conversion Rate	Store CR	percentage	↑
Till Reconciliation Accuracy	TRA	percentage	↑

Touchpoints¶

Touchpoint	Type
🏪 Physical Store	Physical
🏪 Associate Mobile Workspace	Physical

Validation Rules¶

Rule	Type	Applies To	Severity
`bopis-requires-store-inventory`	`pre-condition`	`bopis`	invariant
`bopis-requires-channel`	`pre-condition`	`bopis`	invariant
`reserve-and-collect-requires-reservation`	`pre-condition`	`reserve-and-collect`	invariant