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Reserve and Collect

customer action fulfilment

Outcome

Customers can reserve items online and collect them in store without full payment at reservation time.

Service Flow

flowchart LR
    S0["Search Customer"]
    S1["Reserve Inventory"]
    S0 --> S1
    S2["Generate Picking"]
    S1 --> S2
    S3["Confirm Picking"]
    S2 --> S3
    S4["Collect Order"]
    S3 --> S4

Capabilities

Inventory Reservation Inventory Visibility Fulfillment Execution Store Operations

Domains

customer commerce inventory fulfillment store

Business Objects

Object Classification Domain
customer aggregate-root customer
reservation aggregate-root inventory
inventory aggregate-root inventory
picking-task aggregate-root fulfillment
shipment aggregate-root fulfillment
store aggregate-root store

Business Services

  • search-customer
  • reserve-inventory
  • generate-picking
  • confirm-picking
  • collect-order

Applications

Application Classification
eCommerce Platform ecommerce-platform system-of-engagement
Inventory Service inventory-service system-of-intelligence
SIM sim system-of-record
POS pos system-of-engagement
Event Classification Object Terminal
AtpCalculated calculated inventory —
InventoryReserved created reservation —
ReservationConfirmed transitioned reservation —
InventoryReleased transitioned reservation —
ReservationExpired transitioned reservation ✓
PickingStarted transitioned picking-task —
PickingCompleted transitioned picking-task ✓
ShipmentPacked transitioned shipment —
ShipmentDispatched transitioned shipment —
ShipmentDelivered transitioned shipment ✓
StoreDayOpened created store-day —
StoreDayClosed transitioned store-day ✓
StoreTaskAssigned created store-task —
StoreTaskCompleted transitioned store-task ✓
AddressValidated transitioned address —
FulfillmentOrderDispatched transitioned fulfillment-order —
ReservationCreated created reservation —
ReservationReleased transitioned reservation —
DeliverySlotReserved transitioned delivery-slot —
DeliverySlotConfirmed transitioned delivery-slot —
DeliverySlotReleased transitioned delivery-slot —
DeliverySlotExpired transitioned delivery-slot —
InventoryChecked updated inventory —
ShipmentCreated created shipment —
EmployeeActivated transitioned employee —
EmployeeDeactivated transitioned employee —
EmployeeOffboarded transitioned employee —
EmployeeArchived transitioned employee —
ReceiptIssued created receipt —
ReceiptAmended updated receipt —
ReceiptVoided transitioned receipt —
ReceiptArchived transitioned receipt —
StoreDayPreOpeningStarted transitioned store-day —
StoreDayOpened transitioned store-day —
StoreDayClosingStarted transitioned store-day —
StoreDayReconciliationStarted transitioned store-day —
StoreDayClosed transitioned store-day —
StoreDayReopened updated store-day —
StoreDayExceptionDeclared transitioned store-day —
PickingTaskCreated created picking-task —
PickingTaskCompleted transitioned picking-task —
ShipmentLabelGenerated updated shipment —
Endpoint Method Service Description
/inventory/items/{sku} GET retrieve-location-stock Returns available, reserved, and allocated quantities f…
/inventory/reservations POST reserve-inventory Creates a timed Reservation for one or more SKUs at a s…
/inventory/reservations/{id}/confirm POST confirm-reservation Confirms a Reservation, converting it to a firm commitm…
/inventory/reservations/{id} DELETE release-reservation Releases an existing Reservation, returning the quantit…
/fulfillment/orders/{id} GET track-order Retrieves the current state of a Fulfillment Order incl…
/fulfillment/orders/{id}/dispatch POST ship-order Dispatches a Fulfillment Order after all picking tasks …
/picking-orders POST generate-picking Creates a warehouse picking order from a Fulfillment Or…
/picking-orders/{id}/status PUT confirm-picking Updates the status of a picking order as a warehouse as…
/inventory/{sku}/availability GET check-availability Returns real-time ATP (Available-to-Promise) quantity f…
/shipments/{id}/tracking GET track-order Returns the current carrier tracking status and estimat…
/shipments/{id}/label POST ship-order Generates a carrier shipping label for a dispatched ful…

Validation Rules

Rule Type Severity Condition
reserve-and-collect-requires-reservation pre-condition invariant reservation.lifecycle = confirmed AND reservation.expir…

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