Clienteling App¶

System Of Engagement Clienteling Application

Associate-facing application for customer history consultation, personalised sales and session recording.

At a Glance¶

	Count
Capabilities Implemented	3
Business Objects Managed	1
APIs Exposed	2
Processes Supported	3
Events	15

Domains¶

customer commerce

Architecture Context¶

graph LR
    CLIENTELING_APP["Clienteling App\nSystem Of Engagement"]
    CUSTOMER_PROFILE(("Customer Profile"))
    CLIENTELING_APP --> CUSTOMER_PROFILE
    CLIENTELING(("Clienteling"))
    CLIENTELING_APP --> CLIENTELING
    BASKET_MANAGEMENT(("Basket Management"))
    CLIENTELING_APP --> BASKET_MANAGEMENT
    style CLIENTELING_APP fill:#1e88e5,color:#fff,stroke:#1565c0

Capabilities Implemented¶

Capability	Archetype	Outcome
Customer Profile `customer-profile`	`engagement`	Customer profile, preferences and contact data can be retrieved and maintained.
Clienteling `clienteling`	`engagement`	Store associates can access customer history and record personalised interaction…
Basket Management `basket-management`	`operational`	Customers can build, modify and calculate a basket of intended purchases before …

APIs Exposed¶

Endpoint	Method	Service	Capability
`/customers/{id}/360`	GET	`retrieve-customer-profile`	`clienteling`
`/interactions`	POST	`record-clienteling-interaction`	`clienteling`

Business Objects Managed¶

Object	Classification	Domain
⬡ Customer `customer`	`aggregate-root`	customer

Processes Supported¶

Endless Aisle endless-aisle — A store associate can sell items not physically present in-store and f
Clienteling Sale clienteling-sale — A store associate can complete a personalised assisted sale using cust
Customer Consent Update customer-consent-update — A customer's marketing and data-processing consent preferences are upd

Events¶

Created (5):
ClientelingSessionCreated ClientelingInteractionRecorded BasketCreated AddressAdded BasketLineAdded

Transitioned (2):
BasketAbandoned BasketMerged

Updated (7):
CustomerUpdated CustomerPreferencesUpdated BasketUpdated AddressUpdated CustomerProfileUpdated CustomerProfileViewed CustomerInteractionLogged

Calculated (1):
BasketCalculated

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